[Remote] Global Client Director, Dedicated Accounts

Note: The job is a remote job and is open to candidates in USA. Elite Technology is a leading automation platform for law firm operations, delivering a cloud-native SaaS platform that integrates financial, invoice, time, and data management. They are seeking a Global Client Director to manage a high-value strategic client relationship, focusing on growth, retention, and delivery excellence while aligning Elite's solutions with the client's business strategy.ResponsibilitiesServe as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offeringsOwn the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the clientDrive year-over-year expansion through proactive identification of new opportunities across business units and geographiesPartner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the clientManage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreementsMaintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmapsLeverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisionsRepresent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite levelPerform other duties as assigned to support departmental and company objectivesSkillsBachelor's Degree in Business, Marketing, or a related field9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accountsStrong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniquesProven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional servicesDemonstrated ability to build trusted C-suite relationships and navigate complex organizational structuresStrategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutionsExceptional communication, presentation, and negotiation skillsSkilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountabilityAbility to travel up >50% as business needs requireRole requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standingMust be legally authorized to work in United States; Elite does not provide employment sponsorship for this positionMBA preferredBenefitsComprehensive Healthcare Coverage (Health, Dental, Vision)Retirement Savings Plan with an Employer ContributionProfessional Development OpportunitiesTime OffWellness InitiativesEmployee Assistance ProgramGenerous Global Parental LeaveCalm, free premium subscriptionEmployee Discount ProgramCompany OverviewElite is a leading independent technology company that helps law firms drive profitability through improved operational effectiveness, increased efficiency, and greater visibility across their business. It was founded in 1947, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.elite.com.