[Remote] Global Account Manager [REMOTE]

Note: The job is a remote job and is open to candidates in USA. Upbound is redefining modern infrastructure for the Agentic AI Era and is seeking a Global Account Manager to oversee and grow global enterprise customer relationships. The role involves driving adoption, managing executive relationships, and collaborating cross-functionally to ensure customer success and expansion opportunities.ResponsibilitiesOwn a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targetsServe as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suiteDevelop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographiesLead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as neededDrive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable valueAct as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accountsIdentify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolioRepresent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as neededCollaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accountsSkillsA minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, NRR, and expansion targetsExperience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagementA background in cloud, infrastructure, platform, or developer tooling: you understand the technical landscape and can speak credibly with engineers and architectsDemonstrated ability to build account plans that tie customer outcomes to product value and commercial growthStrong commercial acumen: you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cyclesExperience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansionExcellent communication skills: written, verbal, and in executive presentation settingsStrong program management and organization skills, driving recurring cadences and touch-points with the customerA customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commerciallyComfort operating in a fast-moving, early-stage environment where the playbook is still being writtenFamiliarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure conceptsExperience with usage-based or consumption pricing modelsPrior experience at a Series A/B infrastructure or developer tools companyEstablished relationships within the platform engineering or cloud architecture communityCompany OverviewUpbound is an AI-native infrastructure platform that runs, scales, and optimizes services across clouds. It was founded in 2017, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://upbound.io/.