[Remote] Genetic Counselor Assistant I, Patient Counseling

Note: The job is a remote job and is open to candidates in USA. GeneDx is a leader in genomic testing and personalized health insights, aiming to enhance precision medicine and patient care. The Genetic Counselor Assistant I role involves providing administrative support for patient counseling services and facilitating communication among laboratory personnel, genetic counselors, and patients. Responsibilities Assists patients and providers with questions regarding patient counseling services Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing Provides appropriate follow up when additional information is required for case completion Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases Maintains knowledge of systems involved in patient counseling and laboratory testing Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor Performs other related duties as assigned Skills Bachelor's degree from an accredited university Excellent verbal and written communication skills Preferred degree in Medical Technology, chemistry, biology, or related physical sciences Prior clinical or laboratory experience preferred but not required Benefits Paid Time Off (PTO) Health, Dental, Vision and Life insurance 401k Retirement Savings Plan Employee Discounts Voluntary benefits Company Overview GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine. It was founded in 2017, and is headquartered in Stamford, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is