[Remote] Genetic Counseling Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a company focused on clinical life science, and they are seeking a Genetic Counseling Administrative Coordinator to support their genetic counseling team. This role involves project coordination, operational administration, and collaboration to enhance patient registration and maintain workflows across genetic counseling operations.ResponsibilitiesGenetic counseling special projects (35%)Assist with the coordination of special projects, including but not limited to CooperInsightsRegister referred patients into the CooperInsights educational platform, with assignment to resource groups as per the test requisition form (TRF) on file from the ordering clinicianMonitor shared email account and other designated systems for incoming tasks related to CooperInsightsAssist Manager and other genetic counseling team members with requests for additional information, including data collectionAt the direction of the Manager, successfully completes administrative tasks associated with projects of various complexitiesOperational genetic counseling administrative duties (35%)GC-waived process administrative dutiesCompletion of PGT-M cycle reviews of low complexityPGT-M case notificationsAssists partner clinics and larger CooperSurgical organization with routine questions/issues regarding PGT cases, CooperSurgical international and operational genetic counseling processes, and general CooperSurgical processes, including enrollment, consenting, billing, and, at a high-level, laboratory testing processes (20%)Respond to incoming communications from patients, clinics, and internal colleagues in a timely manner; address or defer questions as appropriateAssists clients and internal CooperSurgical teams with high-level questions pertaining to laboratory operations, client services, and billing department; independently redirects inquiries to appropriate departments, as necessaryEscalate patient and clinic questions, concerns, or complaints to Manager and other internal stakeholdersProvide support for the genetic counseling administrative coordinators and genetic counselor assistants (10%)Cross-trains with the genetic counseling administrative coordinators and genetic counselor assistants on their daily processesAids the genetic counseling administrative and assistant teams with clinic and patient customer service activities, as neededOther duties and projects as approved by Manager and/or Department HeadSkillsHigh School Diploma required; Bachelor's Degree highly desired. Willing to consider someone pursuing a degree who demonstrates the level of customer service required in a fast-paced medical settingWillingness to complete a Genetic Counseling assistant course after 6 months – 1 year (typically 1 year) of successful serviceAbility to provide excellent customer service in electronic format as well as over the phoneResponds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitmentsAbility to handle multiple tasks simultaneouslyExceptional attention to detail with superior verbal and written communication skillsComfortable communicating with clients, doctors, patients, and staff members in a compassionate and professional mannerStrong problem-solving skills and able to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topicsAbility to work well both independently, with little supervision, and in a team settingPrior experience within a genetics department is strongly preferred, including experience and familiarity with basic interpretation of various forms of genetic testing resultsComputer proficiency in Word, Excel, PowerPoint, and Microsoft Outlook. Familiarity with SmartSheet and SharePoint is preferredPrior experience with a laboratory information system (LIS) or electronic medical records (EMR) system is desirable. Willingness to learn how to utilize new IT solutions is essentialBenefitsMedical coverage401(k)Parental leaveFertility benefitsPaid time off for vacation, personal, sick and holidaysMultiple other perks and benefitsCompany OverviewCooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical. It was founded in 1958, and is headquartered in San Ramon, California, USA, with a workforce of 10001+ employees. Its website is http://www.coopercos.com/.