[Remote] Gainsight Administrator

Note: The job is a remote job and is open to candidates in USA. Trilyon, Inc. has been providing comprehensive global workforce solutions for over 15 years. They are currently seeking a Gainsight Administrator who will play a critical role in driving value across the customer lifecycle by managing scalable workflows within Gainsight and collaborating with cross-functional teams to translate Customer Success strategy into effective system configurations.ResponsibilitiesConfigure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrationsPartner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurationsIdentify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle trackingDesign and maintain business rules that analyze customer data and trigger proactive engagementSupport rollout and documentation of Customer Success processesProvide day-to-day platform support, including troubleshooting, workflow updates, and user administrationMonitor system performance, data integrity, and user activity; recommend and implement improvementsStay current on Gainsight releases and evaluate opportunities to adopt new featuresSkills2+ years of experience as a Gainsight AdministratorHands-on experience with Gainsight (administrator or advanced end-user experience)Experience working with Salesforce or similar CRM systems, including understanding core data structuresAbility to translate business requirements into technical system configurations and workflowsUnderstanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle managementStrong analytical thinking, attention to detail, and problem-solving skillsExperience working cross-functionally and managing projects independentlyExcellent written and verbal communication skills2–5 years of experience in Customer Success Operations, business analysis, or a related fieldCRM administration experience or certificationExperience supporting SaaS or subscription-based business modelsExperience designing or refining customer health scoring frameworksExperience in reporting, dashboards, or data analysisExposure to system integrations and automation toolsExperience interacting with senior leadership or presenting operational insightsCompany OverviewTrilyon, Inc. It was founded in 2009, and is headquartered in Cupertino, California, USA, with a workforce of 201-500 employees. Its website is https://trilyonservices.com/.