[Remote] Future Opening: Product Manager, Practice Management & Front-End Operations

Note: The job is a remote job and is open to candidates in USA. American Family Care is a leading provider of urgent care and accessible primary care with a focus on patient-centric healthcare. The Product Manager for Practice Management & Front-End Operations is responsible for optimizing the practice management ecosystem, ensuring seamless clinic operations, and driving measurable revenue performance through effective product management and operational support.ResponsibilitiesPractice Management Systems OwnershipServe as the product owner for AFC’s Practice Management System (Experity or equivalent), including scheduling, visit creation, charge capture, insurance verification, and checkoutPartner with vendors, IT, and operations teams to optimize system configurations, workflows, and integrations across clinical, billing, and reporting layersEvaluate enhancement requests and coordinate release priorities aligned to organizational impactMaintain governance of clinic-level setup (e.g., templates, visit types, payer configurations, user permissions, roles, and rulesets)Front-End Operations & Workflow OptimizationRedesign patient access workflows — from appointment scheduling and check-in to insurance eligibility, collections, and checkoutDevelop scalable playbooks and change management plans for front-desk operations, including training, SOPs, and adoption of digital tools (kiosks, queue boards, text alerts)Ensure alignment between patient flow, clinical handoff, and RCM processes to minimize rework, errors, and revenue leakageOperational Enablement & Clinical SupportTranslate operational challenges from clinics into product requirements and workflow enhancementsWork closely with clinic managers, medical assistants, and front-desk staff to uncover friction points and test new solutionsEnable clinical throughput and back-office efficiency by aligning workflows, forms, and systems to staff rolesData, Reporting, and Continuous ImprovementPartner with the BI team to define and track key metrics such as front-desk accuracy, visit throughput, no-show rates, and POS collection percentagesUse data insights to prioritize roadmap initiatives and validate ROI of implemented changesChampion continuous improvement — piloting new tools and rolling out process changes that enhance revenue and experienceTechnology Integration & Digital ToolingCollaborate with internal developers and vendors to integrate PMS with other key systems (RCM, Solv, Waystar, Experity BI, patient engagement tools, etc.)Evaluate opportunities for automation and AI assistance (e.g., eligibility validation, coding prompts, digital queue management)Document technical and operational dependencies to ensure sustainable scalability across clinicsSkillsBachelor's degree in Business, Healthcare Administration, or related field; MBA/MHA preferred5–8 years of experience in product management, healthcare operations, or practice management system administrationDeep understanding of practice management workflows: scheduling, registration, eligibility, charge capture, and billingFamiliarity with EMR/PMS platforms (Experity, Athena, eClinicalWorks, etc.) and RCM systems (Waystar, Availity)Strong analytical, communication, and process design skillsProven track record driving adoption and ROI for operational technology in multi-site healthcare settingsBenefitsMedicalDentalVisionDisabilityLife insuranceMatching 401(k)Company OverviewAmerican Family Care is a medical practice offering occupational health services. It was founded in 1982, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is https://www.afcurgentcare.com.