[Remote] Functional Advisory Program Manager

Note: The job is a remote job and is open to candidates in USA. GE Vernova is a leading company in electrification software, seeking a Functional Advisory Program Manager to oversee the operational management of the Functional Advisory team. The Program Manager will drive the execution of strategic initiatives, manage team performance, and ensure high-quality outcomes in customer engagement.ResponsibilitiesManage the day-to-day operations of the FA team, including FA Program SMEs and Technical Consultants, ensuring clarity of priorities, workload balance, and delivery excellenceOwn and run the FA team’s operating cadences, including daily stand-ups, weekly planning, engagement reviews, and capacity planning sessionsManage the engagement intake process end-to-end, including request triage, scoping, prioritization, and assignment of FA resources based on skills, availability, and customer impactDrive execution of AVR playbooks across the team, ensuring consistency in approach, quality of deliverables, and adherence to established methodologiesTrack and report on key performance indicators for the FA team, including engagement throughput, utilization, delivery quality, adoption lift, and customer satisfactionCoordinate cross-functionally with Customer Success Managers, regional implementation leaders, and Product teams to align FA engagements with broader customer strategiesManage escalation workflows, ensuring complex or at-risk engagements receive appropriate attention and resources in a timely mannerSupport the continuous improvement of FA playbooks, engagement templates, and operational processes based on delivery learnings and team feedbackFacilitate knowledge sharing and best practice dissemination across the FA team and broader services organizationMaintain clear documentation of engagement status, outcomes, and lessons learned to support data-driven decision-making and organizational learningPartner with the Director of Functional Advisory to translate strategic priorities into executable plans with clear timelines, owners, and success criteriaEnsure smooth onboarding of new FA team members, including role clarity, tool access, and integration into team operating rhythmsSkillsBachelor's degree from an accredited university or college or equivalent experience5+ years of experience in Program Management, Customer Success, Professional Services, Consulting, or other customer-facing rolesDemonstrated experience managing cross-functional workstreams, coordinating team execution, and driving operational rigorExperience working with enterprise customers and managing complex, concurrent engagement deliveryExceptional organizational skills with the ability to build disciplined operating cadences and translate strategic priorities into executable plans with clear owners and timelinesProactively identifies bottlenecks, risks, and capacity constraints and takes action before they impact deliveryPartners effectively across functions (CSMs, implementation teams, Product, regional leaders) to align engagements with customer strategies and balance competing prioritiesCommunicates clearly and concisely with diverse audiences, from team members to senior leadershipCreates an environment where team members thrive by removing obstacles, fostering knowledge sharing, supporting onboarding, and recognizing contributionsUses metrics, dashboards, and structured reviews to maintain visibility into engagement status, assess performance, and translate data into actionable insights for leadershipThrives in ambiguous environments; energized by building operational structure, iterating on processes, and maintaining high delivery standards with flexibilityExperience in SaaS or subscription-based business modelsPMP, PgMP, or other recognized program/project management certificationExperience with customer success platforms, engagement tracking tools, and operational analyticsFamiliarity with adoption and value realization frameworks or scaled engagement models (e.g., Center of Excellence structures)BenefitsBonus eligibility: discretionary annual bonus.Medical, dental, vision, and prescription drug coverageAccess to Health Coach from GE Vernova, a 24/7 nurse-based resourceAccess to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral servicesGE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributionsAccess to Fidelity resources and financial planning consultantsTuition assistanceAdoption assistancePaid parental leaveDisability benefitsLife insurance12 paid holidaysPermissive time offCompany OverviewGE Vernova provides energy consulting, gas power, and grid solutions. It was founded in 2024, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.gevernova.com.