[Remote] Fully Remote Customer Service Agent

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business. They are seeking dedicated Inbound Customer Service Representatives to assist individuals in accessing critical government programs while providing a positive customer experience in a fully remote environment.ResponsibilitiesAnswering inbound calls and delivering a positive, solution-focused customer experienceAssisting with basic technical troubleshooting and creating support tickets when neededScheduling appointments at designated service locationsAccurately documenting all customer interactions, including inquiries, concerns, and resolutionsConducting follow-up calls to ensure issues are resolved and customers stay informedProviding consistent, high-quality service in a structured, supportive environmentSkillsHigh school diploma or GED required (additional education preferred)Prior customer service experience, especially in call-based environmentsStrong verbal communication skills and ability to quickly build rapportAbility to troubleshoot basic technical issues independentlyComfort working remotely with minimal supervisionAbility to complete an extensive credentialing and background check processBilingual (English/Spanish) candidates are strongly encouraged to applyBenefitsMedicalDentalVisionLife InsuranceCompetitive SalaryPaid Time OffCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.