Remote Front Desk Coordinator (Chat / Email)

Job Description This is a remote position. We’re Marion Counselling Services , committed to providing professional, compassionate, and confidential mental health support. Our team values clear communication, client-centered care, and operational excellence. We are seeking a Remote Front Desk Coordinator to manage client communications via chat and email and ensure a seamless experience for everyone interacting with our services. We’re looking for a proactive, organized, and client-focused Remote Front Desk Coordinator to be the first point of contact for our clients. In this role, you’ll manage all communications via chat and email , schedule appointments, and support our counselling team to ensure every interaction is smooth, professional, and welcoming. If you thrive in a remote environment, love helping people, and have a knack for keeping things running like clockwork, this is the role for you. Requirements Experience : Minimum 1–3 years in front desk, administrative support, customer service, or client-facing roles (healthcare or counselling experience preferred). Communication Skills : Exceptional written communication skills — clear, professional, and empathetic for email and chat interactions. Technical Skills : Comfortable using chat, email, scheduling systems, and CRM tools (experience with Zoho CRM is a plus). Organizational Skills : Strong attention to detail, ability to manage multiple tasks, and keep accurate records. Remote Work Capability : Self-motivated, reliable, and able to work independently in a remote environment. Confidentiality : Knowledge of client privacy practices and ability to maintain strict confidentiality (HIPAA compliance preferred). Professionalism : Positive attitude, problem-solving mindset, and ability to escalate issues appropriately. Benefits Competitive Compensation : Pay commensurate with experience ($22–$35 / HR suggested). Flexible Remote Work : Fully work-from-home role with a schedule that supports work-life balance. Paid Time Off : Vacation, sick leave, and personal days to recharge. Professional Development : Opportunities for training and skill development in administrative and mental health support. Supportive Team Environment : Work with a compassionate, collaborative, and growth-oriented team. Positive Impact : Be part of a company dedicated to improving mental health and wellness for clients. Requirements Excellent written communication Client-focused service Organizational and multitasking abilities Technical proficiency with chat / email / CRM tools Attention to detail Problem-solving and escalation skills Time management Confidentiality awareness Apply tot his job