[Remote] French+English Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. TalentPop App is seeking a French+English Bilingual Customer Service Representative to join their remote team. In this role, you will provide exceptional support to French-speaking customers, ensuring their needs are met through effective communication and problem-solving.ResponsibilitiesProvide excellent support: Deliver prompt and friendly service in French and English, handling a variety of customer questions and issuesTroubleshoot and resolve: Use your problem-solving skills to calmly find effective solutions for customersDocument interactions: Maintain accurate records of all customer communications to ensure seamless serviceContribute to improvement: Share customer feedback and insights to help us enhance our processes and productsCollaborate effectively: Work as a key member of our remote team, staying aligned on goals and prioritiesSkillsComplete fluency in French and English (both written and spoken)At least 1 year of remote bilingual customer service experience, preferably in e-commerce, tech support, or a contact centerFamiliarity with customer support platforms like Zendesk, Gorgias, or ShopifyYou are a patient, detail-oriented person with a genuine desire to help othersYou can work independently and communicate clearly with a remote teamA personal PC or laptop with an i5 processor or higherA stable internet connection with a minimum of 25 Mbps upload and download speedsA quiet, professional workspace for callsBenefitsPermanent remote work: Enjoy the freedom of working from home full-time.Competitive pay: We offer a great wage with annual reviews.Paid time off: Take the time you need to rest and recharge.Health stipend: We provide a monthly stipend to support your well-being.Performance bonuses: Your hard work will be rewarded with performance-based bonuses.Supportive culture: Join a team that values fairness, open communication, and your professional growth.Company Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http://talentpopapp.com.