[Remote] French Bilingual Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. TalentPop App is building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. They are seeking a Bilingual Customer Service Specialist (French/English) to provide outstanding support across voice, chat, and email channels while helping customers feel heard, valued, and supported.ResponsibilitiesProvide exceptional support via inbound calls, chat, and emailTroubleshoot issues effectively and find quick resolutionsPersonalize interactions to build strong customer relationshipsWork closely with your team to enhance the customer experienceOffer feedback to refine our service qualitySkillsFluent in French and English1+ year of remote/online experience in customer service or a similar roleExcellent written and verbal communication skillsCalm and solution-focused under pressurePersonal PC or laptop with a minimum i5 processorStable internet connection with at least 25 Mbps upload and download speedsPrevious experience with bilingual customer support is an advantageExperience with Gorgias, Zendesk, Shopify, or similar tools is a plusFamiliarity with E-Commerce and CRM systems is a plusBenefitsCompetitive wage with annual increases.Paid Time Off to recharge.Monthly health stipend available for your well-being..Performance Bonuses for your hard work.Permanent work-from-home setup.Company Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http://talentpopapp.com.