[Remote] Fraud Risk & Operations Analyst

Note: The job is a remote job and is open to candidates in USA. TabaPay is a leading company in the digital payments sector, helping Fintechs in the US and Canada manage money transfers. They are seeking a Fraud Risk & Operations Analyst to support fraud risk initiatives, chargeback operations, and operational risk management, playing a vital role in enhancing client experience and operational scalability.ResponsibilitiesChargeback Operations & Dispute ManagementManage end-to-end chargeback and dispute lifecycle processing across Visa, Mastercard, and alternative payment railsReview and prepare representment packages and supporting documentationSubmit disputes within required network and internal SLAsMonitor dispute queues, aging reports, and operational backlogsTrack dispute outcomes, recovery rates, and portfolio trendsAssist with compelling evidence development and dispute response optimizationSupport escalated client inquiries related to chargebacks and dispute processingMaintain accurate operational documentation and reportingSupport white-glove operational servicing for strategic or high-volume clientsReview reported fraud activity and assist with fraud-related operational investigationsSupport analysis of fraud trends, dispute activity, and elevated merchant behavior across the portfolioAssist with operational monitoring of fraud exposure, chargeback trends, and emerging risk patternsSupport fraud-related operational reviews tied to reported fraud, dispute activity, and portfolio performanceAssist leadership with operational analysis related to fraud events, chargeback activity, and client risk trendsEscalate suspicious activity, abnormal fraud patterns, and operational concerns to leadershipSupport portfolio-level fraud and chargeback reporting initiativesAssist with monitoring observations and operational support related to fraud prevention controls and risk mitigation effortsSupport white-glove fraud and dispute operational support for strategic or high-volume clientsAssist with monitoring portfolio exposure related to Visa and Mastercard programs, including: Visa Acquiring Merchant Program (VAMP)Support tracking of fraud and chargeback ratios across merchants and portfoliosAssist with remediation tracking for elevated merchants or portfoliosSupport operational reporting related to fraud, disputes, and portfolio risk exposurePrepare operational reports and portfolio summaries for internal stakeholdersProvide operational support to strategic and high-volume clientsAssist clients with understanding dispute reason codes, timelines, and evidence requirementsSupport client portfolio reviews and operational fraud discussionsDeliver high-touch operational support related to chargeback trends, dispute performance, and fraud-related operational inquiriesAssist with client education related to fraud controls and dispute best practicesPartner with Fraud Risk, Compliance, Product, Operations, and Account Management teamsSupport onboarding operational reviews and fraud control assessmentsAssist with DataVisor and transaction monitoring operational initiativesContribute to process improvement and operational scalability initiativesAssist with development and maintenance of SOPs, operational documentation, and reporting standardsSupport audit, sponsor bank, and operational review requests as neededSkills3+ years of experience in chargebacks, fraud operations, transaction monitoring, or payments risk managementExperience working within fintech, payments, banking, card processing, or financial services environmentsStrong understanding of Visa and Mastercard dispute processes and chargeback lifecycle managementFamiliarity with fraud prevention concepts, transaction monitoring, and operational risk managementStrong analytical and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and organizational skillsExperience working with spreadsheets, reporting tools, and operational dashboardsExperience with DataVisor or other fraud monitoring platformsExperience supporting AFT, OCT, ACH, RTP, or digital wallet payment flowsFamiliarity with Visa VAMP and Mastercard monitoring programsExperience working directly with clients or sponsor banksExperience creating operational procedures, reporting, or workflow documentationKnowledge of fraud tools including AVS, ANI, 3DS, velocity controls, and layered fraud prevention strategiesBenefits100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)Employer 401K MatchingGenerous and Flexible PTOCompany OverviewTabaPay is the easiest way to disburse, collect and transfer funds between accounts instantly It was founded in 2017, and is headquartered in Mountain View, California, USA, with a workforce of 51-200 employees. Its website is https://www.tabapay.com.