[Remote] Fraud Operations Specialist I

Note: The job is a remote job and is open to candidates in USA. Extend is revolutionizing the post-purchase experience for retailers and their customers with AI-driven solutions. The Fraud Operations Specialist will perform fraud investigations to detect bad actors and improve user experience while collaborating with cross-functional teams to enhance fraud detection processes.ResponsibilitiesReal-Time Claim Review: Review claims in real time for potential cases of fraud/abuse, leveraging your information gathering and communication skills to ensure you have sufficient evidence to make a decision, and providing valuable feedback for Extend’s risk modelsRisk Score Judgments: Review customer behavior and incidents using internal and external data and independently make decisions on customer risk. During the ramp-up period, you will only make judgments on risk scores; however, afterwards, you will also have the power to recommend denials and approvals for claimsFraud Investigations and Subject Matter Expertise: Bring your own experience to perform fraud investigations and deliver insights on emerging trends for fraud/abuseFollow Procedure: Take ownership of each investigation and diligently follow all regulatory and departmental practices and procedures, making independent decisions based on facts and evidence, and reporting any non-standard escalations to your manager. Attend regular meetings and training for Fraud Operations best practicesCross-functional Work: Collaborate with Claims, Product, and Engineering, completing ad hoc tasks to evaluate and improve in-house models to detect fraudBe Proactive and Adaptable: Drive team success and achieve both independent and collaborative goals, proactively completing additional tasks for the role as neededSkills2+ years of direct Fraud/Abuse Operations experience, preferably in an eCommerce environmentTime management and efficiency: must be able to meet specified SLAs for claim reviewsBachelors' degree or equivalent experience, preferably in a related fieldSubject Matter Expertise in fraud concepts and prevention best practicesAbility to perform due diligence Fraud Investigations and make determinations with evidence, efficiency, and sound reasoningAbility to make independent decisions to update customer risk scores and determine fraud/not fraudExcellent written and verbal communication, information gathering, and decision-making skillsPositive attitude and willingness to thrive in a rapidly changing, results-driven environmentDigital proficiency and professionalism: Able to use spreadsheets and office software like Excel, Microsoft/Google SuiteAttention to detail and willingness to deep dive into internal and external dataEmpathetic, humble, and collaborative team playerCandidates must be located within the continental United StatesPrior experience in a retail or high-growth start-up environment (eCommerce)Familiarity with database query language such as SQL and data software like SnowflakeExposure to Project Management and/or CRM software like JIRA, UntanglBenefitsFull medical and dental & vision benefitsStock in an early-stage startup growing quickly.Generous, flexible paid time off policy.401(k) with Financial Guidance from Morgan Stanley.Company OverviewExtend helps brands turn shopper behavior into operational and financial advantage. It was founded in 2019, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://extend.com.