[Remote] Fraud Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Aditi Consulting is seeking a Fraud Operations Specialist to manage customer authentication and fraud investigations across various business channels. The role involves analyzing data to confirm or clear fraud and implementing policies to deter fraudulent activities.ResponsibilitiesThis includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channelsAnalyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impactEvaluate trends related to fraudulent orders and identity theftPerform research and draw conclusionsResearch and/or notifies appropriate internal staff for customer verification or legal actionParticipates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usageInvestigates and responds to fraud escalationsEstablishes and improves fraud-related processesIdentifies issues and recommends solutions on team projectsTakes inbound calls and referrals from victims of fraudulent activitiesAssess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issuesSkillsMust have excellent conversational skills in EnglishExperience navigating multiple computer screens and programs while interacting with customers on the phoneHigh School diploma or equivalentOne year's experience operating a computer in a Windows based environmentOne year's experience in fraud, customer service or a call center environmentPhone skills, typing skills and good communicationBenefitsNon-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.Full-time employees are eligible to select from different benefits packages.Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.Sick leave and mobile phone reimbursement provided based on state or local law.Company OverviewAditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation. It was founded in 1994, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is https://aditiconsulting.com.