[Remote] Fractional Head of Customer Success

Note: The job is a remote job and is open to candidates in USA. Reflow is a U.S.-based tech company focused on workforce and workflow intelligence. They are seeking a Fractional Head of Customer Success to manage the Customer Success team, enhance team performance, and oversee the full customer lifecycle from pilot through expansion.ResponsibilitiesManage our two CSMsStart super hands-on to learn the product, but then quickly focus on team management and performanceBuild out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performanceShadow relevant customer conversationsOwn the full customer lifecycle from pilot through expansionAct as the founder's single point of contact for Customer SuccessSkillsBeen VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyersSignificant experience managing CS teams, hiring, firing, and setting performance standardsDesigned the full CS lifecycle end-to-endComfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiencyBased in the USA or Canada onlyExperience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise productsYou've built out the founding CS teamBenefitsHigh ownership over technical hiring at an early-stage company.Direct partnership with the FounderOpportunity to shape how Reflow hires globally from the ground up.Flexible, remote, fractional setup with high trust and high expectations.Company OverviewReflow builds AI agents for fast enterprise software integrations. It was founded in 2024, and is headquartered in San Mateo, California, USA, with a workforce of 11-50 employees. Its website is https://www.reflow.ai.