[Remote] Founding Product Designer

Note: The job is a remote job and is open to candidates in USA. Courier Health is on a mission to reinvent how people living with chronic and rare diseases are supported through innovative patient engagement solutions. The Founding Product Designer will own the end-to-end product design process, build a design system, and partner with cross-functional teams to create exceptional user experiences in healthcare software.ResponsibilitiesOwn end-to-end product design from discovery through delivery for Courier Health's core products for Patient Services and Field Access and the underlying platform services including workflows, admin, analytics, roles and permissions, and omnichannel communicationBuild and scale a design system from the ground up: component library, token architecture, interaction patterns, and documentation that ensures consistency across the product and accelerates engineering velocityDesign data-rich experiences that make managing complex patient journey accessible and actionable for non-technical biopharma usersLead user research and validation, partnering with Client Services and customers to conduct discovery interviews, usability studies, and rapid prototype testing that inform design decisionsEstablish the design practice: critique cadences, research playbooks, design-to-dev handoff standards, and documentation norms that set the team up to scalePartner as a true peer with Product Management and Engineering. Co-own outcomes, not just deliverables. Participate in roadmap planning, sprint ceremonies, and cross-functional prioritizationShip work that differentiates us from legacy CRM tools. Raise the bar on what enterprise healthcare software can look and feel like, making Courier Health the product biopharma teams love to useSkills7+ years of product design experience with a strong portfolio demonstrating end-to-end ownership of complex B2B SaaS products. Enterprise, healthcare, or CRM experience is a strong plusDesign systems builder. You have created, governed, or significantly scaled a design system in a production environment. You understand components, tokens, variants, and the governance needed to make systems stickData visualization fluency. You have designed dashboards, charts, and data-dense screens and can demonstrate thoughtful approaches to information hierarchy, progressive disclosure, and accessibilityExceptional interaction and visual design craft. Your work is polished, intentional, and holds up under scrutiny. You care about typography, spacing, motion, and the micro-details that separate good from greatResearch-informed but not research-paralyzed. You know how to run lightweight usability tests, synthesize qualitative feedback, and make confident decisions with imperfect informationCross-functional collaborator. You have a track record of partnering with PMs and engineers as peers, not as an order-taker. You can articulate design rationale in terms of user outcomes and business impactStrong communicator and storyteller. You can present work to executives, defend decisions with evidence, and bring stakeholders along on the design journeyFigma expert. Deep proficiency in Figma for design, prototyping, and systems management. Experience with other tools (Principle, After Effects, Framer) is a bonusThrives in growth-stage environments. You are energized by ambiguity, comfortable being the first or only designer on a problem, and motivated by the chance to build something from the ground upExperience designing for regulated industries (healthcare, life sciences, fintech) where compliance and data sensitivity shape the design spaceFamiliarity with patient engagement, CRM platforms, or health tech workflowsExperience with AI-powered product features, including agentic workflows, predictive models, or intelligent automation interfacesBackground in establishing design practices at companies scaling from early product-market fit to multi-product platformBenefits100% paid employee health benefit options (including medical, dental, and vision)401(k) with employer funded matchUnlimited VacationCommuter BenefitsPaid parental leaveCatered lunch on FridaysWellness stipendGreat Place to Work CertifiedCompany OverviewCourier Health develops a patient relationship management platform designed for the life sciences and biopharma sector. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.courierhealth.com.