[Remote] Forward-Deployed Product Manager - FDPM (US Remote)

Note: The job is a remote job and is open to candidates in USA. Tailor is a pioneer in Headless ERP technology, empowering companies to build internal workflows that adapt to their unique needs. The Forward-Deployed Product Manager will act as a bridge between clients and internal teams, gathering requirements and supporting successful deployments.ResponsibilitiesGather and Clarify RequirementsWork directly with clients to understand business needs and pain pointsTranslate those needs into clear, prioritized requirements for engineersOwn the Client RelationshipAct as the main point of contact for client-facing conversations during onboarding, scoping, and deliveryProactively manage expectations, timelines, and feedback loopsSupport Internal TeamsProvide context and clarity to engineers to help ensure smooth delivery. Ensure alignment between what was requested, what’s being built, and what’s being shippedBuild Repeatable PatternsIdentify recurring client needs and help formalize templates, docs, or processes to streamline future deploymentsHelp improve internal handoff flows, requirement intake, and communication patternsShape the Product RoadmapDistil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s visionSkills2+ years in a Software Company5+ years in product management, solutions, customer success, or consulting roles with strong client interactionProven ability to engage with both technical and non-technical stakeholdersExperience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changesExceptional communication skills — you can make complex things sound simple and actionableOrganized, structured thinker who can reduce ambiguityTechnically fluent enough to collaborate with engineers and ask the right questionsBased in or willing to be frequently present in Los Angeles. ~20% travelTravel requirements/expectations. 15-20%Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deploymentsExperience with ERP, internal tools, or operational SaaS productsFamiliarity with APIs, data workflows, or developer platformsConsulting or customer onboarding backgroundComfortable supporting multiple stakeholders and balancing competing prioritiesBenefitsBonusHealthDentalVisionFlexible PTOCompany OverviewTailor is a no-code headless ERP platform helping retail businesses unify tools, marketplaces, and teams on one system. It was founded in 2021, and is headquartered in Tokyo, Tokyo, JPN, with a workforce of 11-50 employees. Its website is https://www.tailor.tech/.