[Remote] Forward Deployed Engineer – AI Revenue Agents

Note: The job is a remote job and is open to candidates in USA. Outreach is an innovative company focused on transforming revenue execution through AI technology. The Forward Deployed Engineer (FDE) will deploy and customize AI Revenue Agents to enhance customer sales processes and drive measurable outcomes. This role involves collaborating with various stakeholders to understand workflows and ensuring AI agents are effectively integrated into business operations.ResponsibilitiesLead AI Agent Pilots & Implementations Deploy and configure Outreach’s AI Revenue Agents in real customer environments, driving fast, measurable outcomesUnderstand & Map GTM Workflows Partner with Sales, Marketing, and RevOps stakeholders to deeply understand business processes and identify where AI agents can be embedded to drive impactCustomize & Tune AI Behavior Adapt agent capabilities to customer-specific use cases using prompts, data integrations, routing logic, and system configurationsDevelop Reusable Solutions Build and document repeatable implementation patterns, success criteria, and collateral to scale deployments across the customer baseAct as a Product & Field Liaison Provide structured feedback to Product and Engineering based on customer insights, and help communicate roadmap priorities to customersTrain & Enable Customer Teams Support customer readiness and change management with training, documentation, and functional supportSkills5+ years in customer-facing implementation or deployment roles (e.g., Solutions Engineering, Professional Services, Revenue Operations, or FDE roles)Experience with AI/ML systems, LLMs, or prompt engineering a plusTechnical experience with SaaS integrations, APIs, data pipelines, or CRM systems (Salesforce, HubSpot, etc.)Strong understanding of sales workflows (e.g., prospecting, discovery, pipeline management, deal review)Ability to translate complex business processes into clear, executable deployment plansStrong communication skills for working cross-functionally with Product, Engineering, and GTM teamsExperience working in Agile or iterative implementation models (pilots, MVPs, rollouts)A hybrid of technical implementer and functional GTM strategistComfortable working directly with revenue teams (Sales, SDRs, Ops, Enablement)Curious, customer-obsessed, and excited by real-world applications of AIExperience with AI copilots, agents, or LLM-powered toolsFamiliarity with Outreach platform and its ecosystemBackground in Revenue Operations or GTM consultingExperience with scripting languages or tools (e.g., Python, SQL, Postman) for light configuration or debuggingBenefitsFlexible time off401k to help you save for the futureGenerous medical, dental, and vision coverage for full-time employees and their dependentsA parental leave program that includes options for a paid night nurse, and a gradual return to workInfertility/ assisted reproductive services benefitEmployee referral bonuses to encourage the addition of great new people to the teamSnacks and beverages in the Office, along with fun events to celebrateDiversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/MilitaryCompany OverviewOutreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales. It was founded in 2014, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is https://www.outreach.io.