[Remote] Forward Deployed Artificial Intelligence Engineer

Note: The job is a remote job and is open to candidates in USA. NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery, requiring strong engineering skills and curiosity about emerging AI technologies.ResponsibilitiesDeploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environmentsTranslate customer business requirements into technical architectures and implementation plansImplement and integrate NewRocket Agent Packs and AI solutions into enterprise environmentsWork directly with customers to tailor AI solutions to their operational workflows and business processesBuild demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clientsRapidly iterate solutions with customers to refine AI-powered use casesSupport implementation of AI orchestration, LLM integrations, and agentic decision modelsDevelop integrations between ServiceNow, enterprise systems, APIs, and AI servicesBuild supporting components such as scripts, microservices, automation logic, and integration servicesImplement integrations with AI platforms, APIs, and enterprise data sourcesActively contribute to the development and evolution of NewRocket’s AI intellectual property and platforms, including: NewRocket Intelligence Platform, Value Realization Dashboard, Data Intelligence Platform, Agent Packs and reusable AI solution acceleratorsIdentify patterns and capabilities discovered in client deploymentsContribute reusable assets and automation componentsProvide product feedback that improves platform capabilitiesHelp transform successful client implementations into repeatable platform featuresParticipate in workshops, discovery sessions, and technical working sessions with customersServe as the engineering counterpart to consulting and delivery teamsCommunicate architecture, system behavior, and technical tradeoffs clearly to stakeholdersDiagnose and resolve technical issues across AI workflows, integrations, and automation pipelinesEnsure deployed AI solutions are secure, scalable, and production-readyOptimize deployed systems for performance and reliabilityWork closely with: Business Process Consultants, Product Engineering, Data Engineers, AI / ML Engineers, AI Center of Excellence teamsContribute to internal playbooks, reusable deployment patterns, and product evolutionSkills5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systemsStrong engineering foundation with experience in full-stack development, scripting, or enterprise integrationsExperience working with AI / LLM technologies or AI-powered applicationsExperience operating in client-facing engineering or consulting rolesExperience with cloud platforms such as AWS, Azure, or GCPExperience with languages such as: JavaScript / TypeScript, PythonStrong ability to communicate complex technical concepts to both technical and business stakeholdersServiceNow Experience (Strong Plus)Experience with ServiceNow development or workflow automation platformsFamiliarity with ServiceNow scripting, APIs, and platform development patternsUnderstanding of ServiceNow data models, including: CMDB, workflow / task tables, knowledge management, integrations with enterprise systemsExperience building AI prototypes, RAG systems, or agent-based workflowsExperience integrating LLM APIs or AI services into enterprise systemsExperience with vector databases, embeddings, or semantic retrievalExperience contributing to internal platforms, reusable accelerators, or product capabilitiesCompany OverviewNewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform. It was founded in 2016, and is headquartered in Vista, California, USA, with a workforce of 501-1000 employees. Its website is http://newrocket.com.