[Remote] Forward Deployed AI Engineer (Must be PST timezone)

Note: The job is a remote job and is open to candidates in USA. PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs.ResponsibilitiesLead the hands on development, configuration, and deployment of conversational AI systems for enterprise clients, ensuring solutions are production ready and aligned with real business workflowsDevelop deep expertise in the platform architecture, capabilities, and limitations in order to design reliable and scalable solutions for client deploymentsPartner closely with product and engineering teams, representing client needs internally and communicating product capabilities and roadmap direction to customersDesign creative solutions to overcome platform or integration constraints while maintaining system reliability, scalability, and maintainabilityOwn the reliability, performance, and scalability of deployed systems, ensuring production environments meet strict SLAs for uptime, latency, and operational stabilityServe as the primary technical point of contact for enterprise clients, leading technical discussions, troubleshooting issues, and maintaining ownership of system architecture and production healthCollaborate with Deployment Strategists (DS) and Customer Success Managers (CSMs) to support successful project delivery and long term client outcomesApply a data driven approach to deployments by designing logging, monitoring, and analytics systems that surface insights and enable proactive issue resolutionBuild and maintain operational dashboards, metrics, and alerts to ensure deployments meet both internal and external reliability standardsLead integration with enterprise infrastructure including telephony systems such as SIP and RTP, backend services, and external APIs, ensuring secure and scalable production operationSkillsYou work with AI productivity and/or automation tools in your daily tasks2-5 years of client-facing experience in solution implementation, technical consulting, management consulting, or a similar roleStrong technical foundation (education or professional background in Computer Science, Engineering, Data Analysis, etc.) and comfortable rapidly mastering new technologiesProven ability to independently manage projects and passionate about solving problems, whether technical or non-technicalDemonstrate the ability to manage stakeholders while staying result-drivenOutstanding communication skills, able to clearly explain complex technical concepts to non-technical stakeholdersCreative, solutions-focused mindset with a talent for overcoming complex challengesExperience with VoIP protocols such as SIP, RTP, and related telephony technologies (e.g., call routing, signaling, and media handling)You're passionate about building AI that positively impacts everyday lifeExperience with Python programmingFamiliarity with containerization and microservice deployments using Docker and KubernetesNative-level proficiency in EnglishStrong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields)Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deploymentHighly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROISkilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of core business objectivesBenefitsParticipation in the company’s employee share options plan100% of Single Cost (employee) and 70% of Dependent for medical, dental & visionLife InsuranceSTD and LTDThe opportunity to contribute to the company's 401k planFlexible PTO policy + 11 designated company holidaysAnnual learning and development allowanceWe’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!Enhanced parental leaveCompany-funded fertility and family-forming programmesMenopause care programme with MavenCompany OverviewPolyAI develops conversational artificial intelligence software that enables organizations to automate customer service interactions. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.polyai.com.Company H1B SponsorshipPolyAI has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.