[Remote] Flexible Tech Support Rep - Fully Remote
Note: The job is a remote job and is open to candidates in USA. ShyftOff is a leading platform that revolutionizes contact center operations. They are seeking a part-time contractor for a Customer Tech Support Representative role, which involves troubleshooting, hardware reboot support, and documenting service tickets while addressing customer inquiries. Responsibilities β’ Troubleshooting and hardware reboot support β’ Working across multiple systems to support customers β’ Clearly documenting service tickets β’ Addressing customer inquiries β’ Guiding customers through processes β’ Tracking and reporting customer interactions in detail Skills β’ Expertise in Tech Support, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction β’ Strong Communication skills to effectively interact and engage with customers β’ Proficiency in Troubleshooting and resolving technical support issues β’ Ability to demonstrate patience and empathy while handling customer concerns β’ Organizational skills for managing and documenting customer interactions efficiently β’ Previous experience in a similar role or technical support is highly desirable β’ High school diploma or equivalent required β’ Experience with Awaken is a plus β’ Additional education or certifications in customer service or technology-related fields are a plus Company Overview β’ ShyftOff is a flexible, on-demand contact center platform It was founded in 2020, and is headquartered in Tampa, Florida, USA, with a workforce of 11-50 employees. Its website is Apply tot his job