[Remote] FLEX Technology Analyst, ServiceNow Developer

Note: The job is a remote job and is open to candidates in USA. Marriott International is the world’s largest hotel company, and they are seeking a Technology Analyst, ServiceNow Developer to enhance their IT Service Management capabilities. The role involves designing, configuring, and improving solutions to optimize operational efficiency and user experience, while collaborating with various stakeholders to translate their needs into effective platform capabilities.ResponsibilitiesArchitectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Service Management (ITSM) needs and long-term business goalsSolution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. Configure and enhance ITSM capabilities (Incident, Request, Problem, Change, Knowledge, Service Catalog) to align with business requirements and industry best practicesDevelopment: Develop with workflow studio, flow designer, business rules and service catalog developmentInnovation: Encourage innovation within the ServiceNow team. Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirementsTesting and Quality Assurance: Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience. Address any issues and perform necessary adjustments to ensure the solution meets desired outcomesData Migration & Data Integration: Develop and document data migration and integration strategies as required to support ITSM processes. Ensure data accuracy, consistency, and lineage across key datasets (e.g., CMDB/CIs, services, users, groups, SLAs/OLAs)Data Analysis: Conduct data analysis on service, ticket, and configuration item (CI) data to support data quality and continual improvement initiativesReporting: Development of custom reporting tables to support business requirements for reporting and analyticsDocumentation: Creating and maintaining technical documentation, including design documentation, configurations, and user guidesJira story writing: Draft clear, testable user stories in Jira, including acceptance criteria and definition of done, to support Agile delivery and ensure shared understanding across technical and business stakeholdersSkillsBachelor's degree in Information Technology, Computer Science or a related fieldServiceNow Certified Implementation Specialist (CIS) IT Service Management (ITSM) Certification or equivalent5+ yrs of hands-on experience with ServiceNow ITSM (e.g., Incident, Request, Problem, Change, Knowledge, Service Catalog) and/or related platform capabilities (CMDB, ITOM)Ability to design and execute ITSM process improvements that align with business objectives and industry best practicesKnowledge of orchestration for Automating IT ProcessesExperience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes business rules, security rules and workflow development with workflow studio and flow designerBenefits401(k) planStock purchase planDiscounts at Marriott propertiesCommuter benefitsEmployee assistance planChildcare discountsCoverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leaveWashington Applicants Only : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annuallyHybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positionsCompany OverviewMarriott International, Inc. It was founded in 1927, and is headquartered in Bethesda, Maryland, USA, with a workforce of 10001+ employees. Its website is http://travel-brilliantly.marriott.com.Company H1B SponsorshipMarriott International has a track record of offering H1B sponsorships, with 20 in 2026, 98 in 2025, 82 in 2024, 97 in 2023, 77 in 2022, 37 in 2021, 58 in 2020. Please note that this does not guarantee sponsorship for this specific role.