[Remote] Fixed Operations Specialist

Note: The job is a remote job and is open to candidates in USA. APCO Holdings is a company that partners with dealerships to enhance the vehicle ownership experience through innovative protection products and services. They are seeking a Fixed Operations Specialist to improve dealership performance and customer retention by providing training, coaching, and operational support directly to service departments.ResponsibilitiesBuild and maintain strong relationships with dealership leadership, service managers, advisors, and staffServe as a trusted resource and consultant for dealership fixed operations teamsDevelop retention strategies that strengthen existing dealer partnerships and support revenue growthIdentify opportunities to improve dealership performance and customer experienceDeliver product training and best-practice coaching to dealership employeesConduct one-on-one development sessions with service personnel and leadershipSupport dealerships in implementing effective customer retention and service lane processesReinforce performance expectations and operational best practices through ongoing coaching and follow-upConduct compliance reviews and training related to applicable federal and state regulationsEnsure dealership personnel understand program requirements and compliance expectationsProvide guidance and support related to APCO products, processes, and service center operationsCommunicate effectively with dealership personnel to execute initiatives and drive resultsManage a territory of assigned dealership accountsTravel regularly to dealerships to provide onsite support, coaching, and consultationPrioritize activities and manage schedules independently to maximize effectivenessTrack activity, opportunities, and dealer engagement to support retention and growth objectivesSkillsHigh school diploma or GEDMinimum of 2 years of automotive service center experienceStrong communication, presentation, and relationship-building skillsAbility to travel extensively within an assigned territoryValid driver's license and ability to safely operate a motor vehicleBachelor's degree in Business Administration or a related fieldExperience as a Service Manager, Fixed Operations Manager, GSM, or General ManagerExperience in automotive finance and insurance (F&I)Experience in automotive sales, service training, dealership consulting, or vendor servicesExperience in automotive advertising, banking, or dealership performance improvementBenefitsCompetitive compensation and incentive opportunitiesMedical, dental, and vision coverage401(k) with company matchProfessional development and growth opportunitiesThe opportunity to work directly with dealership leaders and influence business resultsCompany OverviewAPCO Holdings is a leading provider of F&I solutions, automotive protection products, and dealer services, supporting automotive, RV, marine, and powersports dealers, as well as financial institutions nationwide. It was founded in 1984, and is headquartered in Norcross, Georgia, USA, with a workforce of 501-1000 employees. Its website is https://apcoholdings.com/.