[Remote] Financial Counselor Relief - Billing & Collections

Note: The job is a remote job and is open to candidates in USA. Trinity Health is a healthcare organization, and they are seeking a Financial Counselor Relief for Billing & Collections. The role involves assisting patients with financial arrangements, verifying insurance information, and providing excellent customer service to ensure patient satisfaction.ResponsibilitiesObtains suitable financial arrangements with the patient prior to discharge and communicates established hospital credit policiesAssists patient in completion of financial application to determine monthly payments, eligibility for charity write off or CMH involvementMust be able to to have in depth conversation with a patient regarding benefits levels and how they apply to services renderedProvides assistance in applying for pending Medicaid and/or financial programs. Follows up on accounts to determine retroactive Medicaid eligibility.Reviews private pay folders for referral to onsite FIA caseworkerVerifies Medicare, Medicaid and other insurance information. Checks internet or telephones provider to determine eligibility, effective dates, pre-certification requirements, co-pays and deductibles. If coverage not verified, calls office to cancel scheduled services. Provides assistance to admitting staff specific to patient registration and scheduling on an as needed basis. Receives incoming phone calls relative to ancillary test schedulingApplies good phone skills: sounds pleasant, is helpful, and listens with understandingContacts patients and schedules them for procedures/tests. Interviews patients over the telephone and obtains required demographic information such as address, age, type of insurance, birthdate, social security number, and so forth. Delivers excellent customer service to patients, their family members and other colleagues in a helpful, courteous manner. Asks for and provides all information necessary to promote customer satisfaction, understanding of expectations and the hospital environmentSkillsHigh school diploma or equivalent requiredOne year of hospital billing and/or collection experience required or 1 year of experience in hospital insurance verification and collection processes in required in one or more of the following disciplines – Patient Billing/ Accounting, Accounts Receivable Management, or Patient AccessPatient Access candidates need to possess insurance verification experience with interpretation of medical benefits of multiple insurance plansAbility to understand and utilize hospital computer software as well as third party online inquiry systemsWorking knowledge and experience in the Medicaid application processWorking knowledge of commercial healthcare benefits, government programs and sources of financial aid available to patients, including strong knowledge of State, County and Federal Assistance Programs requiredInterpersonal skills necessary to assertively establish patient financial arrangements and effectively provide education and financial counseling to patients and families in a courteous, diplomatic mannerAssociates Degree preferredCompany OverviewTrinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It was founded in 2000, and is headquartered in Livonia, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.trinity-health.org.Company H1B SponsorshipTrinity Health has a track record of offering H1B sponsorships, with 3 in 2026, 9 in 2025, 12 in 2024, 10 in 2023, 9 in 2022, 7 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.