[Remote] Financial Clearance Specialist

Note: The job is a remote job and is open to candidates in USA. Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Financial Clearance Specialist role focuses on providing exceptional customer service while managing patient cost share and insurance verification prior to services being rendered.ResponsibilitiesProvides world-class customer service and follows scripted benefit verification format in HIS benefits screen and updates accounts in workflow system with accurate documentationSelects accurate medical records for patient safety and schedules appropriate procedures based on physician ordersAssigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of serviceUtilizes appropriate systems to facilitate communication with hospital gatekeepers, utilizes health information system account and collects documentation as appropriateMeet performance expectations within 90 days from the date of hire. These goals are set on a daily individual as well as a team basis to support achievement of 2% of Net Patient Revenue. Call score averages of 95%> must be met daily, weekly, and monthly to ensure a high level of customer serviceSkillsProvides world-class customer service and follows scripted benefit verification format in HIS benefits screen and updates accounts in workflow system with accurate documentationSelects accurate medical records for patient safety and schedules appropriate procedures based on physician ordersAssigns insurance plans accurately, performs electronic eligibility confirmation and documents results, calculates patient cost share/liability and attempts to collect via phone within 48 hours of the date of serviceUtilizes appropriate systems to facilitate communication with hospital gatekeepers, utilizes health information system account and collects documentation as appropriateMeet performance expectations within 90 days from the date of hire. These goals are set on a daily individual as well as a team basis to support achievement of 2% of Net Patient RevenueCall score averages of 95%> must be met daily, weekly, and monthly to ensure a high level of customer service2 Year/ Associates DegreeMinimum of 2 years working in a call center with collection experienceArticulate, personable, dependable and confident with excellent communication skillsIs Customer service oriented, builds trust and respect by exceeding customer expectationsTypes 45 WPM and is proficient in multiple computer applicationsSupports and follows organizational policies and proceduresMedical/insurance background; knowledge of MS Office programsMust be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiencesThis is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs requireBenefitsBonus IncentivesPaid CertificationsTuition ReimbursementComprehensive BenefitsCareer AdvancementAssociate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.Company OverviewEnsemble Health Partners is the leading revenue cycle management company for hospitals, health systems and physician practices. It was founded in 2014, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 10001+ employees. Its website is https://ensemblehp.com.