[Remote] Fin Care Specialist I (Customer Service)

Note: The job is a remote job and is open to candidates in USA. Cedars-Sinai is a leading organization recognized for its excellence in medical care and employee satisfaction. The Fin Care Specialist I role involves providing patient relations support, resolving customer inquiries, and ensuring payment and resolution of accounts.ResponsibilitiesProvides patient relations support to Patient Financial ServicesIdentifying, analyzing, resolving and responding to customer inquiries, concerns and issuesFollowing up on accounts to ensure payment and resolutionWork independently and have strong customer service skillsDeescalate issues quicklyAble to talk, think and access the system to achieve maximum customer satisfactionUnderstand, interpret and explain payor contracts and CSMC billing and collections policy and practicesMay be cross-trained in other revenue cycle functions and provide back-up coverageSkillsHigh School Diploma/GED requiredA minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience requiredAssociate degree in business administration or another related major or college level courses in finance, business, or health insurance preferredBenefitsHealth and dental insurancePaid vacationA 403(b)Company OverviewSince its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service. It was founded in 1902, and is headquartered in Los Angeles, California, USA, with a workforce of 10001+ employees. Its website is https://www.cedars-sinai.org.Company H1B SponsorshipCedars-Sinai has a track record of offering H1B sponsorships, with 24 in 2026, 105 in 2025, 91 in 2024, 81 in 2023, 92 in 2022, 92 in 2021, 65 in 2020. Please note that this does not guarantee sponsorship for this specific role.