[Remote] Field Service Technician

Note: The job is a remote job and is open to candidates in USA. ABB is a global market leader in energy distribution solutions, focusing on sustainability and efficiency. The Field Service Technician role involves the installation, maintenance, and troubleshooting of critical power systems to ensure reliable operation in various mission-critical environments. Responsibilities This role specializes in the installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems This role ensures the continuous, reliable operation of mission-critical infrastructure for data centers, hospitals, telecommunications facilities, and other environments where uninterrupted power is essential Performs service tasks, identifies technical problems, and conducts analysis through remote or on-site activities in various service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end-of-life services, replacements, etc.) Contributes to customer satisfaction by executing service work according to customer orders and expectations. Builds and maintains good relationships with customers, understands their needs, and identifies new sales opportunities to communicate internally Coordinates, prepares, and ensures that all materials, parts, and equipment are available and meet the appropriate quality standards for service activities Identifies potential equipment failures proactively and requests corrective actions. Troubleshoots equipment failures and makes recommendations to prevent future issues Skills Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; or Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5 years equivalent work/military experience Electrical Licenses or certifications (e.g., Journeyman Electrician, NICET, NFPA70E, OSHA 10/30) Experience in installation, maintenance, troubleshooting, and repair of critical power systems, including uninterruptible power supplies (UPS), power distribution units (PDU), static switches (STS), and related systems Advanced ability to write test plans, scope of work and reports detailing test results Benefits Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) 11 paid holidays Company Overview ABB provides electrification and automation solutions for various industries. It was founded in 1988, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship ABB has a track record of offering H1B sponsorships, with 70 in 2025, 51 in 2024, 58 in 2023, 63 in 2022, 52 in 2021, 46 in 2020. Please note that this does not guarantee sponsorship for this specific role.