[Remote] Field Service Engineer (TEA) – NY/NJ

Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer II to deliver excellent service for sophisticated analytical and scientific instruments. This role involves installing, maintaining, troubleshooting, and repairing complex equipment while providing exceptional customer service across various sectors including research, industrial, and healthcare settings.ResponsibilitiesPerform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sitesDiagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performanceProvide responsive, professional customer support while meeting service commitments and customer satisfaction goalsTrain and support customers on equipment operation, maintenance practices, and basic troubleshootingAccurately document field service activities, including installation report and service work report, and submit timely through the required systemAssist Commercial Teams with technical information, training, and demonstrationsManage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teamsPartner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issuesSkillsBachelor's Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field with 2+ years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments or Advanced Degree with no prior experience requiredHands-on technical experience installing, troubleshooting, and repairing complex analytical, scientific, laboratory, or related technical equipmentExperience documenting service activities, preparing detailed reports, and using service management softwareDemonstrated success meeting customer satisfaction goals and supporting customers in technical environmentsStrong electronics and mechanical troubleshooting skills, with the ability to diagnose issues down to the component levelAbility to read and interpret technical documentation and schematicsAbility to effectively train and support customers on equipment operationExcellent customer service and communication skills, both written and verbalStrong organizational and time management capabilities, with the ability to work independently in a field-based environmentStrong problem-solving abilities and the ability to prioritize customer needs in a fast-paced service environmentProficiency with Microsoft Office suite and service management softwarePhysical ability to lift up to 50 lbs. and work in various laboratory environmentsMust be legally authorized to work in the United States without sponsorship now or in the futureMust be able to pass a comprehensive background check and drug screenValid driver's licenseAdditional relevant certifications are advantageousBenefitsVariable annual bonus based on company, team, and/or individual performance results in accordance with company policyA choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountCompany OverviewThermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services. It was founded in 1956, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.thermofisher.com.