[Remote] Field Service Engineer - Nozomi

Note: The job is a remote job and is open to candidates in USA. EFI is focused on the growth and success of the print business, providing solutions and support for various printing applications. They are seeking a Field Service Engineer to provide on-site installation, training, troubleshooting, and support for their Nozomi digital printing product line, requiring national and international travel.ResponsibilitiesProvide on-site installation and setup of all printers associated with the Inkjet product linesGive initial and ongoing formal customer operator and printer maintenance trainingProvide periodic on-site troubleshooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problemsProvide detailed technical feedback and liaise regularly with our customer call centerProvide service & support to exhibitionsWork remotely with customers to accurately identify equipment issues and provide technical information and repair guidance to pinpoint the necessary solutions to reported issuesParticipate in after-hours support activities on a rotating basisSkillsMinimum two-year mechanical/electrical engineering qualificationPrevious work experience in mechanical, digital, and electronic technology highly preferredDemonstrated strong commitment to customer satisfactionVery good knowledge of Microsoft Windows environmentAbility to troubleshoot electrical and mechanical problems at the component levelKnowledge of large format printers and/or presses and printing applications is desirableKnowledge of inkjet printing, color theoryProven ability to provide trainingGood communication skills, team-playerFlexible for traveling within the territory and abroad, on very short notice, therefore a valid passport is requiredFluent in English and local languageCompany OverviewEFI is leading the transformation from analog to digital imaging with scalable, digital, award-winning products. It was founded in 1989, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http://efi.com.