[Remote] Field Service Engineer (FIELD REMOTE - Canton/Akron OH)

Note: The job is a remote job and is open to candidates in USA. PerkinElmer is a company focused on providing customer support through the installation and maintenance of complex equipment and systems. The Field Service Engineer will be responsible for on-site installations, troubleshooting, and customer training, ensuring high-quality service and compliance with company standards.ResponsibilitiesPerform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicatorsEngage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgradesEnhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leadsMaintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventoryEnhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification processAttend higher level certification through participation in company sponsored training & development offeringsComplete all administrative tasks, including but not limited to time reporting and assigned trainingMaintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environmentSkillsBA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipmentAssociate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipmentHigh School Diploma plus 7+ years direct experience with repair of laboratory equipmentOutstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accuratelyTechnical critical thinking skills and attention to detailOutstanding customer service skills complemented by an ability to listen to and interpret client requestsAptitude for technical and practical mattersMS Office skills: Outlook, PowerPoint, WordExcellent team player with a customer satisfaction focusAbility to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazardsDetailed knowledge of analytical equipment, laboratory environment, and/or instrument control softwareVendor issued certification on relevant laboratory equipmentKnowledge of laboratory safety practices as defined by the Company and/or the customer's site safety codeAbility to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided)Valid driver's license and safe motor vehicle operationBenefitsCar, laptop, and phone are company providedAttend higher level certification through participation in company sponsored training & development offeringsEmployee may be required to handle hazardous waste according to local, state, and federal regulationsMay be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environmentCompany OverviewPerkinElmer focused on improving the health and safety of people and the environment. It was founded in 1931, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.perkinelmer.com.