[Remote] Field Service Engineer (FIELD REMOTE, Bay Area/Stockton, CA)

Note: The job is a remote job and is open to candidates in USA. PerkinElmer is a leader in scientific solutions with a mission of innovating for a healthier world. The Field Service Engineer provides customer support through on-site installation, troubleshooting, and repair of complex equipment, while also serving as a liaison for technical matters.ResponsibilitiesPerform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicatorsEngage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgradesEnhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leadsMaintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventoryEnhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification processAttend higher level certification through participation in company sponsored training & development offeringsComplete all administrative tasks, including but not limited to time reporting and assigned trainingMaintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environmentSkillsBA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment ORAssociate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment ORHigh School Diploma plus 7+ years direct experience with repair of laboratory equipmentOutstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accuratelyTechnical critical thinking skills and attention to detailOutstanding customer service skills complemented by an ability to listen to and interpret client requestsAptitude for technical and practical mattersMS Office skills: Outlook, PowerPoint, WordExcellent team player with a customer satisfaction focusAbility to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazardsDetailed knowledge of analytical equipment, laboratory environment, and/or instrument control softwareVendor issued certification on relevant laboratory equipmentKnowledge of laboratory safety practices as defined by the Company and/or the customer's site safety codeAbility to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided)Valid driver's license and safe motor vehicle operationBenefitsIncludes a company vehicle which can be used per personal use.Attend higher level certification through participation in company sponsored training & development offeringsCar, laptop, and phone are company provided.Company OverviewPerkinElmer focused on improving the health and safety of people and the environment. It was founded in 1931, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is http://www.perkinelmer.com.Company H1B SponsorshipPerkinElmer has a track record of offering H1B sponsorships, with 2 in 2025, 5 in 2024, 3 in 2023, 3 in 2022, 2 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.