[Remote] Field Service Engineer 2 - WKND Shift

Note: The job is a remote job and is open to candidates in USA. Intuitive is a global leader in robotic-assisted surgery and minimally invasive care. They are seeking a Field Service Engineer 2 to install, support, troubleshoot, and maintain Intuitive products, ensuring service agreements and customer expectations are met.ResponsibilitiesPerform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgradesTroubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframesCoordinate and perform system and hardware delivery and installationCompetent in knowledge and implementation of O.R. protocol and HIPAA standardsComplete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed timeframesMaintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assetsSupport Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, assist Genesis teams with sterile reprocessing training as required, provide hospital contacts to other Intuitive teams as required, etcProvide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficienciesComplete all required training items to include, but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by managementMaintain all aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as requiredProvide technical support to end-users and other Intuitive employeesConduct training sessions at ISI, training centers and hospitalsUnderstand and comply with all department and company policiesProvide management with a quarterly territory review and assessmentComplete all administrative tasks in the required time frameAbility to Travel ~50% within the travel and expense policyAd hoc tasks assigned by managementReside within 30 miles of assigned territory locationWilling to work a flex shift, second shift, or other type of shift as required by territory assignment and managementDemonstrate individual characteristics expected of Intuitive personnel (e.g. Character, capacity, energy, experience)SkillsGood written and oral communication skillsGeneral computer skillsStrong administrative and record keeping skillsClean driving recordAssociate's degree in related field or equivalent training/experienceAbility to lift 75 lbs. and move wheeled objects up to 1,200 lbs1-3 years of Field Service Experience preferredProven track record of troubleshooting electro-mechanical systems preferredBenefitsMarket-competitive compensation packages, inclusive of base pay, incentives, benefits, and equityCompany OverviewIntuitive designs and manufactures robotic-assisted surgical systems. It was founded in 1995, and is headquartered in Sunnyvale, California, USA, with a workforce of 10001+ employees. Its website is https://www.intuitive.com/.Company H1B SponsorshipIntuitive has a track record of offering H1B sponsorships, with 339 in 2025, 238 in 2024, 181 in 2023, 285 in 2022, 145 in 2021, 138 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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