[Remote] Field Operations Manager (Hardware)

Note: The job is a remote job and is open to candidates in USA. Blue Yonder is a dynamic company focused on innovation in supply chain solutions. They are seeking a Field Operations Manager (Hardware) to ensure the effective deployment and operationalization of their hardware self-service solutions, managing vendor relationships and customer implementations to drive operational excellence.ResponsibilitiesManaging hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelinesManaging logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelinesManaging service partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specificationCreating hardware rollout and deployment plans based on production, site survey and installation timelinesElements of vendor KPI, SLA and SLO compliance managementWorking alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the fieldWorking alongside Client Account management to communicate project timelines, goals and outcomesSupporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activityMeeting with potential and newly onboarded customers, in the capacity of a subject matter expert to understand their logistical and operational implementation challenges and requirementsUnderstanding desired customer deployment timelines and possibilities based on current hardware availability and production timelinesOverseeing hardware pilot installations with third-party suppliers and vendors to ensure they are completed within agreed timelines and to customer specificationsHardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided)On-site customer training on Blue Yonder hardware and software products (training provided)Running daily sync calls with key partner to manage execution of agreed service deployment plansManaging service escalations with responsible partnersTaking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic levelWork with key partners and vendors to improve existing or implement new service delivery processesSkillsA generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off of the challenge of solving problems, and who's goal is getting the job done3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.)Experience working with 3rd party partners, vendors and service providersStrong verbal and written communication skills at all organizational levelsTeam player with time management flexibility who has the ability to work with cross-functional, cross-cultural, geographically distributed teams, and all levels of managementStrong organization and leadership skillsProficient computer skills to include Excel, Word, and PowerPointAbility to work independently and in a team, to solve problems, and execute solutions utilizing creative approachesExperience of project management methodologies, e.g. PRINCE2, PMIExperience of process management methodologies, e.g. Six SigmaExperience of Mobile Device Management (MDM) or RMM tools (SOTI, Ivanti, etc.)Experience with Zebra, TSC, Honeywell or Samsung handheld devices, label printers, mobile phones, etcExposure to self-service kiosks or terminal technologies and productsExperience with office collaboration applications and project management tools such as Smartsheet, Teams, OneDrive, etcWorking within a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etcBenefitsComprehensive Medical, Dental and Vision401K with MatchingFlexible Time OffCorporate Fitness ProgramA variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much moreCompany OverviewBlue Yonder is the AI company for supply chain. It was founded in 1985, and is headquartered in Scottsdale, Arizona, US, with a workforce of 5001-10000 employees. Its website is https://blueyonder.com/.Company H1B SponsorshipBlue Yonder has a track record of offering H1B sponsorships, with 10 in 2026, 92 in 2025, 92 in 2024, 65 in 2023, 102 in 2022, 97 in 2021, 75 in 2020. Please note that this does not guarantee sponsorship for this specific role.