[Remote] FACTS Ed Federal Programs Core Services Support Coordinator

Note: The job is a remote job and is open to candidates in USA. Nelnet Business Services (NBS) is a division of Nelnet, Inc. that provides payment technology and education services to various organizations. The Core Services Support Coordinator role involves providing operational support to ensure the efficient delivery of federally funded services, managing resources, and maintaining communications to ensure compliance and timely service delivery.ResponsibilitiesMaintain working knowledge of core operating systems and provide support to cross-functional teamsPrepare, input, track, and/or review documentationManage resources, including ordering, inventorying, and collecting printed materials at the end of programs as well as closing down licenses, when applicable, for digital materialsManage purchase requests and submit expenses for processingTrack meeting attendance and provide reportsPrepare monthly/quarterly communicationsSkillsBachelor's degree in education, business, operations, or a related fieldExperience working with data systems, learning platforms, or program coordinationExperience supporting multiple stakeholders in a fast-paced, service-oriented environmentStrong organizational skills with the ability to manage multiple systems, tasks, and deadlines simultaneouslySystems-oriented thinking with attention to detail and accuracyAbility to troubleshoot technical and access-related issues effectivelyStrong communication skills (written and verbal) with a customer-service mindsetAbility to collaborate effectively with cross-functional teamsProficiency with computer systems and platforms (e.g., Microsoft Office Suite, Creatio, Smartsheet, TITAN, LCMS)Ability to prioritize tasks and respond to shifting needs in a dynamic environmentDemonstrated reliability, accountability, and follow-throughCommitment to supporting high-quality servicesBachelor's degree or equivalent experience in education, operations, administrative coordination, or related fieldWorking knowledge of educational programs and federally funded services (Title I, II, III, IV, etc.)BenefitsMedicalDentalVisionHSA and FSAGenerous earned time off401K/student loan repaymentLife insurance & AD&D insuranceEmployee assistance programEmployee stock purchase programTuition reimbursementPerformance-based incentive payShort- and long-term disabilityRobust wellness programCompany OverviewNelnet provides business, communications, and financial services. It was founded in 1996, and is headquartered in Lincoln, Nebraska, USA, with a workforce of 5001-10000 employees. Its website is https://nelnetinc.com.