[Remote] Experienced Collections Specialist
Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management is a trusted name in debt recovery and financial solutions. They are seeking a Consumer Collections Specialist responsible for contacting consumers about outstanding insurance premiums, negotiating payment arrangements, and maintaining accurate records while ensuring compliance with company standards and regulations. Responsibilities Contact consumers via phone, email, and mail regarding past-due accounts Negotiate payment plans in accordance with company policies Document all communications and account updates accurately Adhere to federal and state collection laws, including FDCPA Meet performance goals and maintain high customer service standards Skills Previous collections or customer service experience Strong communication and negotiation skills Ability to remain professional and empathetic during challenging conversations Basic computer proficiency and ability to learn new systems Bilingual skills Benefits Benefit package with health, dental, vision, life, and disability coverage options 401(k) retirement plan option with company matching Generous paid time off policy - start with 18 days per year Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice Company Overview Brown & Joseph is North America’s Premier Insurance Premium Recovery Firm. It was founded in 1996, and is headquartered in Itasca, Illinois, US, with a workforce of 201-500 employees. Its website is