[Remote] Executive Director, Internal DTC Channel Operations - Medicare

Note: The job is a remote job and is open to candidates in USA. CVS Health is a leading health care company committed to transforming the health care landscape. They are seeking an Executive Director for Internal DTC Channel Operations to oversee Medicare sales channels, focusing on operational performance, agent enablement, and program optimization.ResponsibilitiesManage and lead a high performing agent enablement operations team that supports multiple components from data, reporting, CRM, and telephony designLead centralized process for onboarding, quality, training, education, agent support programs, process improvement, of all internal sales channelsDevelop functional teams and programs to support all internal sales channelsOversee and lead daily operations of the call center including, but not limited to scheduling, communication, alignment, hours of operations, and the program optimization implementationsResponsible for executing sales operations to ensure maximized performance across multiple KPIs including quality of operations and CMS, State, and Federal guidelinesCollaborates with other key business unit functions to support effective and efficient operations of the sales and membership teams. Leads communications and alignment on operations initiativesSupport and ensure all components of integrated systems data elements and reporting. Collaborates effectively across organization for analytics and the maintenance and use of the dataManage and oversee team budgets and ensure cost per acquisition and retention metrics are in line with planMaximize effectiveness and efficiency operations optimizations of the sales programs and technology by leveraging capacity and productivity, among other levers, to achieve target productivityManage and develop career paths for top talent within organization, with emphasis on leadership development and performance managementDevelop, refine, and maintain sales operations policies and proceduresDeploy daily operating models for front line staff to ensure effective sales operations and achievement of business resultsSkills10+ years of experience leading Sales and/or Medicare operations programs10+ years of demonstrated expertise with call center platforms, operational data, and enabling technologies10+ years of experience driving programmatic optimization, improving productivity, scalability, and operational effectivenessProven experience leading defined operations teams in support of high-growth programs, including both FTE expansion and revenue growthDemonstrated success in building and scaling internal sales capabilities within insurance or payer organizationsDeep knowledge of Medicare products strongly preferredBachelor's degree or equivalent experienceInsurance/Licensed Life & Health Insurance Agent (GA) is desiredBenefitsThis position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.This position also includes an award target in the company’s equity award program.This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Company OverviewCVS Health is a health solutions company that provides an integrated healthcare services to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode Island, USA, with a workforce of 10001+ employees. Its website is https://www.cvshealth.com/.