[Remote] EverPro - Customer Support Representative (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Customer Support Representative to focus on their Studio Director Product, managing escalated cases and ensuring outstanding customer experiences.ResponsibilitiesPassionately supporting The Studio Director's commitment to creating an outstanding experience for each of our customersTaking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changesAd-hoc training for customersMastering The Studio Director software in order to provide customers with guidance on how to best use our productExpressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible Identify recurring customer issues and provide recommendations for process improvements, product enhancements, and knowledge base updatesSurprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks offReducing cancellations by solving problems and offering solutions to customers experiencing any issuesSkillsBachelor's degree and minimum one year related work experience requiredTechnical software experience a plus, but not requiredStrong troubleshooting and problem-solving skills with the ability to manage complex customer issues independentlyMust be friendly, professional, and committed to creating long-term relationships with our customersOrganized, detail-oriented individual capable of meeting short-deadline projects on a daily basisStrong writing and phone skillsCritical thinker and a willingness to problem-solveA team player who performs well independentlyAbility to multitask, take direction and execute with precisionMust be a confident, adaptable self-starter who thrives in an empowered, fast-paced environmentBenefitsFlexibility to work where/how you want within your country of employment – in-office, remote, or hybridContinued investment in your professional developmentDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramCompany OverviewEverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.