[Remote] EverHealth - Revenue Analytics and Insights Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is on a mission to digitally transform the service economy with tailored SaaS solutions. They are seeking a Revenue Analytics Manager who will be responsible for building and running analytics capabilities that help retain customers and expand revenue, while also providing insights across the customer lifecycle.ResponsibilitiesOwn the Customer Health Scorecard — design, maintain, and continuously refine leading indicators across the customer lifecycle (onboarding, adoption, nurture, renewal, expansion and support)Enable faster, higher-confidence decision-making across CX and cross-functional teamsDefine and maintain CX metric definitions (Onboarding, Customer Success, and Customer Support) in collaboration with CX Leadership, Finance and broader RevOps team to ensure a single source of truthBuild and operate churn signal models that surface at-risk accounts ahead of renewal conversationsSurface expansion signals and collaborate with the CX and AM teams to translate data into pipeline opportunitiesProactively identify opportunities to improve efficiency, retention, and customer experienceTranslate VoC insights into prioritized recommendations for CX and Product, tied to revenue outcomesDevelop and maintain post-sale performance reporting (onboarding completion, time-to-value, SLA compliance, CS coverage ratios, Expansion and product penetration ratios)Partner with CS, AM, and Onboarding leads as a strategic thought partner — attending key team meetings, proactively flagging risk, and bringing forward insights before they are requestedPartner with Support teams to optimize workflows, routing, and AI/chat performanceIdentify, evaluate, and implement AI and machine learning tools that accelerate analytics output — from automated CRM data enrichment and deduplication to AI-assisted churn scoring and propensity modelingLeverage large language models (LLMs) and AI-assisted workflows to automate recurring reporting tasks, freeing bandwidth for higher-order analysis and strategic insight workEmbed Agentic solutions across the GTM insights and analytics environment while ensuring maximization of AI toolsOwn and maintain EverHealth's ICP framework — analyzing closed-won, closed-lost, and customer health data to continuously refine the ideal customer profileLead structured Win/Loss analysis: design the methodology, run interviews or data pulls, synthesize findings, and distribute insights to Sales and Product leadershipMaintain cohort analysis across the customer base — tracking performance by segment, product line, and acquisition channelSupport territory and capacity planning with data modeling in partnership with the VP of RevOps and FinanceContribute to the GTM metric catalog — ensuring definitions are documented, agreed upon, and consistently applied across all reportingManage and develop one direct report (Pre-Sale Analytics Analyst) — setting goals, providing coaching, reviewing work, and building their analytical skillsStay current on the AI analytics landscape and bring forward a quarterly point of view on emerging tools and practices relevant to RevOps and CXSkills5+ years in analytics, business intelligence, or revenue/customer analytics — ideally in a B2B SaaS or health-tech environmentDemonstrated experience building customer health models, churn frameworks, or retention analytics in a post-sale contextDemonstrated impact improving operational metrics, time to value, NPS, forecasting accuracy, and VoC programsDemonstrated experience using AI tools in a professional analytics contextExperience with CRM platforms (Salesforce preferred) and BI tools (e.g., Tableau, Looker, Metabase, or similar)Proven ability to translate ambiguous business questions into structured analytical approachesComfortable presenting to senior leaders — communicates findings with a point of view, not just dataProactive, opinionated, and focused on driving measurable outcomesStrong systems thinking approach with ability to connect disparate processes and toolsExcellent project management skills with attention to detail1+ year of people management or mentoring experienceExperience in a RevOps or GTM analytics function with cross-functional scope (Sales, Marketing, CX)Familiarity with customer success platforms (e.g., Gainsight, ChurnZero, Totango)Experience with cohort modeling, LTV analysis, or capacity planningHealthcare or health-tech industry background a plusExperience with LLM APIs (OpenAI, Anthropic, etc.) or AI-assisted analytics tools (e.g., Gong Intelligence, HubSpot AI, Clay, or similar) in a RevOps or CX contextBenefitsFlexibility to work where/how you want within your country of employment – in-office, remote, or hybridContinued investment in your professional developmentDay 1 access to a robust health and wellness benefits package, including an annual wellness stipend.401k with up to a 4% match and immediate vestingFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramCompany OverviewEverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.evercommerce.com/.