[Remote] EverHealth - Account Manager (Remote, US)

Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform that provides integrated SaaS solutions to service-based businesses. They are seeking an Account Manager to maintain existing accounts, resolve customer issues, and optimize customer experiences with DrChrono. Responsibilities • Serve as a point of contact for assigned customer accounts and maintain existing contracts • Respond professionally to urgent inbound phone calls from existing DrChrono customers • Be a point of contact to handle and resolve customer complaints from customers in your territory • Identify and escalate priority issues, bugs, or product feature recommendations • Educate DrChrono customers about new product offerings • Schedule regular check-ins with our customers to fully optimize their DrChrono account • Troubleshoot problems and provide relevant information to your clients regarding their accounts • Onboard and train new clients in all aspects of the DrChrono system Skills • Ability to communicate product value and recognize opportunities • Strong organizational skills and exceptional follow-through abilities • Goal-oriented and data-driven • Strong verbal and written communications • Affable personality that blends well with an innovative and vibrant startup environment • 1 year of customer service • 4-year college degree • Salesforce experience • EHR / Healthcare experience • Experience using Salesforce, Slack, Zoom, GSuite, Docusign Benefits • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program Company Overview • EverCommerce is a portfolio company born from the leadership team of renowned private equity firms and Fortune 500 enterprises. It was founded in 2017, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job