Remote Estimator, Home Services
About CasaWe believe owning a home should feel as special as the moments that take place within them. If our mission inspires you, we'd love to hear from you.About the RoleWe're hiring a Remote Estimator to define and scope handyman jobs before they reach the field. This is a high-judgment, critical role where you own the front-end definition of work by reviewing requests (photos/descriptions) and translating them into clear, actionable scopes. The accuracy of your decisions directly impacts job success, cost, and homeowner trust. You will also interact with homeowners to clarify details and ensure the job is properly prepared. You must work closely with operations and field teams, and speed, accuracy, and strong judgment are essential. If scoping is done well, the downstream process works; if not, everything breaks. This is an hourly position requiring approximately 40 hours per week across a consistent 5-day schedule that includes one weekend day.What You’ll Be Responsible ForReview incoming job requests including photos, videos, and descriptions and define clear, complete scopes of workDetermine required tasks, materials, tools, and estimated time needed for each jobEnsure scopes are specific enough to be executed without additional clarificationIdentify missing or unclear information and proactively follow up with homeowners to fill gapsCommunicate with homeowners to clarify requests, set expectations, and prepare them for upcoming visitsProvide clear, professional, and timely communication to homeowners throughout the pre-visit processFlag jobs that are out of scope, unsafe, or require licensed specialistsMaintain consistency in scoping standards across all job typesBalance speed and accuracy and scope jobs quickly without sacrificing qualityIncorporate field feedback to continuously improve scoping accuracyReduce job failure, rework, and scope creep through better upfront definitionMaintain clean documentation of scopes, notes, and assumptionsSupport operations with queue management and prioritization of incoming requestsIdentify patterns in mis-scoped jobs and improve guidelines to prevent repeat issuesAbout YouYou are a practitioner first. You have done the work yourself in handyman services, construction, maintenance, or a related trade and understand what it actually takes to complete a job. You can look at a few photos and quickly understand what is really going on. You communicate clearly and confidently with homeowners. You know how to ask the right questions, guide conversations, and set expectations in a way that builds trust.You make practical decisions, not theoretical ones. You move fast but do not cut corners. You understand that missing a small detail upfront can create major problems later. You take ownership of getting the scope right the first time. You are comfortable working independently, making judgment calls, and being accountable for outcomes.You do not need corporate experience. You need:Strong trade intuitionAttention to detailBias toward actionClear and structured thinkingStrong customer communication skillsMust Haves2 or more years of hands-on experience in handyman work, construction, maintenance, or a related tradeStrong ability to assess jobs remotely using photos, videos, and written descriptionsExperience communicating directly with customers or homeownersWorking knowledge of common home repair tasks, materials, tools, and time requirementsAbility to break down work into clear, actionable scopesHigh attention to detail and accuracyStrong written and verbal communication skillsComfort working in a fast-paced, high-volume environmentAbility to manage multiple jobs simultaneously without losing qualityReliable and responsive and does not let work sit or fall through the cracksNice to HavesExperience estimating or scoping jobs professionallyExperience working with home services platforms or marketplacesExperience documenting processes or improving workflows