[Remote] Epic Tapestry Membership Sr. Analyst

Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm that is seeking an experienced Epic Tapestry Membership Sr. Analyst. In this role, you will be responsible for addressing user incidents, monitoring system performance, and managing customer relationships while applying specialized knowledge of Epic Tapestry to improve processes and support strategies.ResponsibilitiesThe Epic Tapestry Membership Sr. Analyst will address and resolve incidents reported by users, escalating complex issues to team leads, scrum masters, or project leaders as necessaryContinuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stabilityManages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectivelyProvides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end-user references are clear and understandableParticipates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadershipInitiates, facilitates, and leads meetings with end-user and internal staff members, acting as a liaison between professional departments and Information Systems while promoting adherence to established industry best practices, standards, and qualityManages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicates to mitigate risks, tracks issues, and provides solution-oriented escalationThe Epic Tapestry Membership Sr. Analyst performs in-depth and precise investigation and documentation of future-state operational specifications and Epic Tapestry functionalityApplies specialized Epic Tapestry knowledge to improve processes and support strategies, assists junior personnel, and is responsible for ongoing assessment, design, validation, development, and implementation of the Epic systemCollaborates with operations to identify and interoperate reporting needs by end-users, department leads, and internal Information Systems staffServes as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processesInitiates department process improvement; identifies, designs, and implements processes, including the outline of maintenance plansUnderstands health plan regulatory requirements for AP Claims, Authorizations, Capitation, Accounts Payable, and Enrollment/Eligibility using Tapestry modulesDemonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, emailDemonstrated skill in system workflow and business process flow analysis and designSkillsCurrent Epic Tapestry Certification3+ years of recent experience with Epic Tapestry buildExperience in Claims and Benefits is preferredFamiliar with Benefits, Adjudication, AP cycle and/or Enrollment processExperience with Payer/Provider applicationsExperience with ANSI transactionsExperienced in ITIL service methodology or Service NOWExperience working independently with colleagues in a variety of locations and time zones5-10 years of work experience in a related job disciplineDemonstrated ability to analyze, design, implement, and maintain moderately complex systemsFamiliarity with HIPAA and other regulationsBasic knowledge of messaging formats used in healthcare integration (HL7, EDI, CSV, XML, etc.)Experience working in the US health care domain and managed care setupExceptional problem-solving skills, excellent written and verbal communication skillsBachelor's degree, preferably in information technology, business, or healthcare related field; or equivalent experienceLimited immigration sponsorship may be availableAbility to travel 10%, on average, based on the work you do and the clients and industries/sectors you serveRole is remoteStrong desktop skills including Word, Excel, PowerPointWork Experience/Direct Knowledge of clinical area or business area to be supportedAnalytical/ Decision Making ResponsibilitiesAnalytical ability to manage multiple projects and prioritize tasks into manageable work productsCan operate independently or with minimum supervisionAbility to deliver technical demonstrationsBenefitsEligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performanceEligible for a benefits package that is competitive for project delivery-focused professionalsCompany OverviewDeloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. It was founded in 1900, and is headquartered in Marunouchi, Tokyo, JPN, with a workforce of 10001+ employees. Its website is https://www2.deloitte.com/jp/en/pages/about-deloitte/articles/dtrs/dtrs-company-profile.html.Company H1B SponsorshipDeloitte has a track record of offering H1B sponsorships, with 1055 in 2026, 6871 in 2025, 4911 in 2024, 5604 in 2023, 8090 in 2022, 5993 in 2021, 10388 in 2020. Please note that this does not guarantee sponsorship for this specific role.