(REMOTE) Epic Operational Systems Engineer (Mgr: Smellie)-2
About the position The Epic Operational Systems Engineer position is remote-based and involves providing analytical and technical expertise in the planning, design, installation, maintenance, proactive monitoring, and support of the Epic system and related third-party application technology. The role is responsible for technical application requirements and infrastructure components, including the installation and administration of Epic operational database (ODB) environments. The engineer serves as a subject matter expert and technical resource for troubleshooting and resolving complex issues, as well as providing guidance and insight to others. Responsibilities • Creates and manages the ODB environments that serve production, reporting, disaster recovery, training, and non-production needs. • Installs and maintains the administrative and monitoring tools necessary for high levels of availability and performance of the Epic system. • Provides an understanding of performance metrics, monitoring system performance, and troubleshooting issues. • Manages logins for different types of access, including login behavior and working environment configuration. • Applies IRIS and Epic upgrades and updates to production and non-production environments. • Configures and maintains environment copies according to the environment strategy. • Serves as a subject matter expert providing technical guidance and insight to others. • Identifies process improvement opportunities, ensuring the implementation of best practice and process changes. • Responds to emergency and after-hours issues. • Engages in capacity planning exercises to ensure adequate system resources. • Collaborates with technical teams and Epic to ensure proactive support. • Writes and maintains scripts to improve system management tasks. • Participates in change control processes for all planned application and technical activities. • Maintains and tests processes related to business continuity. • Follows vendor and Epic best practices for hardware and software configuration. • Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures. Requirements • Associate's degree in Information Technology or a related field. • Five (5) to seven (7) years of systems administration experience or an equivalent combination of education and experience. • Comprehensive knowledge of UNIX and/or Windows Server administration. • Minimum of five (5) years' experience configuring, monitoring, and administering a client/server based application. • Strong Unix skills using the command-line prompt, including navigating directory structures and file manipulation. • Understanding of operating system concepts such as user and group ownership and file permissions, file system/volume group configuration. • Knowledge of a command shell (Korn, POSIX, Bourne, or C), plus languages and utilities such as awk, sed, and Perl. • Strong written and verbal communication skills to interact effectively with clients, vendors, and Trinity colleagues. • Ability to learn Epic's software and Certification will be required after training is complete. Nice-to-haves • Bachelor's degree preferred. • Ability to create, understand, and follow processes to ensure successful execution of critical maintenance procedures. • Must be comfortable operating in a collaborative, shared leadership environment. • Must possess a personal presence characterized by honesty, integrity, and caring. Benefits • Diversity, equity, and inclusion initiatives. • Equal Opportunity Employer. Apply tot his job