[Remote] Epic Instructional Design Specialist-eLearning Developer

Note: The job is a remote job and is open to candidates in USA. ICONMA is a Healthcare company looking for an Epic Instructional Design Specialist-eLearning Developer for their Remote location. The role involves developing educational content focused on Epic systems, ensuring that staff can meet business objectives through effective training programs and eLearning solutions.ResponsibilitiesClient Instructional Design and eLearning Development team is responsible for developing the knowledge and skills of our workforce with a focus on Epic and its many integrationsThey ensure Client staff can meet current and future business objectives and deliver quality educational services that meet our customers’ needs through online and hybrid contentThey design courses, develop overall curriculums, produce eLearning, and create supporting education materialsThey work closely with teams across the organization – conducting needs analyses, developing learning objectives, writing, organizing, and editing content, and applying learning theory to produce customized education solutionsThe team uses skills of instructional design and multimedia development to help shape curricular content into coherent instructional modules that employ multimedia and a variety of interactive, web-based tools aimed at encouraging engagementThey work to solve complex content or delivery-related issues in collaboration with Epic analysis and Client technical teamsInstructional Designers/eLearning Developers devise the educational interventions required, to close end user performance gapThey create training programs based on analysis and provide guidance in creating and evaluating the resultsEpic Instructional Design Specialist/eLearning Developers work closely with leaders, subject matter experts, and team members on all aspects of education programsThey ensure project deadlines are met and that educational content reflects operational workflows, policies, and proceduresAs functional experts they spearhead educational validation sessions for potential application build modifications, upgrades, or additional implementation of new technologyEpic Instructional Design Specialist/eLearning Developers build educational content, working on the overall aesthetic appeal, and applying learning principles to deliver real knowledge gains to the learnerThey develop engaging and highly interactive content to support end user knowledge growthThey are responsible for advising and developing course curriculum as well as providing direction for creation and storage of educational materialsThey work to ensure educational build/content and supporting materials are always up-to-date and readily accessible in Client environmentsAct as a point of escalation related to technical issues and questionsCollaborate with support faculty and Epic Analysts to improve student learningParticipate in assigned integration work groupsTeach and mentor new IS Training team members to achieve maximum technical competenciesDetermine appropriate training methodologies for new functionally/workflowsEnsure that instructional design is in alignment with adult education best practicesManage training projects and create status reports of online training development progressEducate employees and leaders on how to use the Learning Management System (LMS) efficientlyLead prioritization of instructional design projects and ensures accountability for on-time deliveryCreate and validate training tools which support the ongoing education of system usersOversee the training environments and provides direction around the environment structureMaximize utilization of tools and learning technologies in deploying eLearning contentAudit courses and assists with evaluating the effectiveness of learning programsUtilize project management tactics to move projects to completion and accomplish stated educational goalsConduct educational needs assessmentsMaintain expertise and competence in the proper operation and optimal use of assigned software / Epic modulesCreate knowledge checks and assessments based on course contentBe at work and be on timeFollow company policies, procedures and directivesInteract in a positive and constructive mannerPrioritize and multitaskDelivers promised results, expects and helps others to do the sameIs widely trusted and is seen as direct, truthful and authenticChooses the right path even when it may be uncomfortable or difficultTakes ownership if mistakes are made and works to correct the situationDoing the right thing even if no one is watchingAt all times acts in a moral, ethical way that is compliant with all laws, regulations and policies governing Client work as a health care providerAccepts full responsibility for personal behavior and contributes as a team member to complete tasks, resolve problems, and achieve goalsFollows through on commitmentsTake responsibility for their actionsComplies with regulatory requirements, applicable laws, and policies and procedures set forth by the organization and individual departmentsMaintains all license and certification requirementsEffectively manages time and resources to reduce waste and complete individual, team, unit/department, or organizational-wide work activitiesProactively seeks improvement opportunities to increase effectiveness and efficiencySupports and embraces necessary change, demonstrates openness to new ideas, processes and technologiesWorks collaboratively to implement new strategies and improve team performanceConsistently implements practices to improve patient safety, customer service and quality carePursues both internal and external learning opportunities for self and professional developmentProactively takes responsibility for learning about trends and changes in their given fieldRegularly seeks and accepts feedback for development and improvementRecognizes additional work or duties as an opportunity to grow professionallyFocused on providing the highest level and quality of customer serviceExhibits professionalism, respect and dignity at all timesDemonstrates a personal commitment to understanding, meeting and exceeding the needs of fellow employees, patients, physicians, and guestsDelivers proactive, helpful, courteous and knowledgeable servicePractices open and honest communication demonstrating support and empathyRespectfully asks questions and practices active listening to gain full understanding of diverse perspectivesMaintains the self-esteem and confidence of othersEffectively conveys both written and oral communication to achieve mutual understanding, while appropriately adapting the message, style and tone to accommodate a variety of audiencesParticipates as active team member, demonstrating a willingness to engage and accept shared responsibilityWorks cooperatively and collaboratively within and across departments to achieve positive resultsSupports the training team in troubleshooting educational tools and acts as a point of escalation related to technical issues and questionsCollaborates with support faculty and Epic Analysts to improve student learning using instructional design principlesPartners closely with campus Leadership to ensure that learning programs and tools transfer fluidly from the training environment to the operational workspace ensuring that feedback is bi-directionalIdentifies and works to implement opportunities for process and system improvementsParticipates in assigned integration work groups to provide workflow observations and recommendations, offering Training specific considerationsTeaches and mentors new IS Training team members to achieve maximum technical competencies and overall Client training process awarenessAssists in the development and maintenance of education tools relating to system updates and various Client initiativesDetermines approaches and appropriate training methodologies for new functionally/workflows based on predetermined learning needs and objectivesEnsures that instructional design is in alignment with adult education best practices; analyzes current trends, industry direction, and adult learning theory to help set strategy for areas of responsibilityKeeps pace with both business and functional knowledge of healthcare, as well as internal and external requirements related to competency assessment and educationCreates detailed project plans with accurate schedules and task breakdown structures with defined milestones from individual project levels and align them with overall program requirementsManages training projects and creates status reports of online training development progressEducates employees and leaders on how to use the Learning Management System (LMS) efficiently to manage the training of their teams; this includes training, documentation, running reports and managing contentMonitors LMS reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancementsLeads prioritization of instructional design projects and ensures accountability for on-time delivery of all end products to support Client's learning approachCreates and validates training tools which support the ongoing education of system users, and measure user competency as well as effectiveness of the training programOversees ongoing maintenance of the training environments and provides direction around the environment structure and support (i.e. Mitosis Guru)Ensures the training environments are built and maintained optimally to facilitate delivery of true-to-life instruction and practice for end usersDevelops, modifies, and validates training curriculum, content, materials, and environments to meet the needs of Client’s end usersApplies contemporary learning best practices as well as standardized tools and templates to develop and maintain training material, job aids, exercises, activities, and documentation enhancing the learning processDirects structured learning experiences for eLearning modulesCreates monitored simulations and problem-solving scenarios for effective learningAudits courses and assists with evaluating the effectiveness of learning programs, making appropriate recommendations, and working towards overall standardizationUtilizes project management tactics to move projects to completion and accomplish stated educational goalsApplies these methodologies to the instructional design process, including assessment, job analysis, course design and developmentDevelops and uses metrics to lead needs analyses and learning strategy development activities to improve individual and organizational performance through learningMaintains expertise and competence in the proper operation and optimal use of assigned software / Epic modulesRemains informed about trends and innovations in the industryPartners with Epic Application implementation and support teams to understand system changes which impact end users; provides feedback for improvements and innovations from experiences with end usersCreates knowledge checks and assessments based on course content to confirm comprehension of material and works to use gamification to encourage overall understandingProduces eLearning courses on time and aligns those programs with an overall learning outcomes strategyTests completed courses for functionality, quality, timing and recommend edits to improve accuracy and learner experienceDesigns, develops, and facilitates creative, learner-centered, performance-based education programs, modules, and supporting materials in multiple modalitiesTraining programs may include storyboard, script with text, voice-over, sound, graphics, and closed-captioningSkillsMinimum of 7 years' relevant Epic experienceMinimum of 7 years' experience in instructional design and development of web-based and eLearningExperienced with Learning Management Systems (LMS) and integrated toolsEpic Master train environment (MST) build experience when working with Epic as the primary supported systemDemonstrated proficiency in adult learning theory, motivation, and developmentProven ability to identify issues, prioritize and problem solve through to resolutionProven leadership skills in organizing, planning, and implementing process changesDemonstrated advanced analytical and critical thinking skills to assess situations and choose effective solutionsDemonstrated ability with content development, build and refinement in assigned areas of training responsibilitiesExperienced owning education elements of projects with defined objectives, deliverables, and timelinesAdept at learning new software programs with expertise and interest in emerging technologies trends for content creation (e.g. gamification, virtual reality, xAPI)Experience conducting training needs analysis to identify core problems to be solved and achieve desired resultsExperienced with technical training development, eLearning development tools, and learning management systemsProven competence in leading and owning education elements of multiple projects, collaborating with various stakeholders, and delivering high-quality products on timeProven success in learning analytics, working to raise the bar on how the team leverages technology to create exceptional learning experiences and measure its impactAbility to deal with ambiguity and prioritize, manage, and complete projects with tight deadlinesDemonstrated working knowledge of media delivery formats including streaming video, animation, and their integration into a learning management system. Experience in content authoring tools, software development, graphic or usability designPast success working independently as well as in a team situation while meeting aggressive deadlinesStrong understanding of in-person, remote instruction, online and blended pedagogy as well as trends in instructional designAbility to build trust with business leaders to ensure educational deliverables meet and exceed the needs of the businessProven ability to own curriculum and advance course content with minimal direction for ongoing development assignmentsBachelor's degree or an equivalent combination of education and relevant experience requiredEpic Certification in one or more modules (NVT) required when working with Epic as the primary supported system; multiple certifications preferredInstructional Design CertificateBenefitsHealth BenefitsReferral ProgramExcellent growth and advancement opportunitiesCompany OverviewICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm. It was founded in 2000, and is headquartered in Troy, MI, US, with a workforce of 1001-5000 employees. Its website is http://www.iconma.com.Company H1B SponsorshipICONMA has a track record of offering H1B sponsorships, with 1 in 2026, 34 in 2025, 31 in 2024, 26 in 2023, 39 in 2022, 37 in 2021, 69 in 2020. Please note that this does not guarantee sponsorship for this specific role.