[Remote] EPIC Applications Systems Analyst, Orders/Research/ClinDoc

Note: The job is a remote job and is open to candidates in USA. UMass Memorial Medical Center is a leading health system in Central Massachusetts focused on exceptional patient care and academic excellence. They are seeking an EPIC Applications Systems Analyst to implement and support clinical and business applications, ensuring alignment with operational processes through collaboration and technical solutions.ResponsibilitiesWorks on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelinesProactively identifies barriers to completing work and escalates issues as neededAttends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communicationAttends product demonstrations and assess system functionality against customer requirementsParticipates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for usersCollaborates with subject matter experts, caregivers, and vendors to evaluate and configure application featuresConfigures application features, security settings, and develop support documentation, including test scripts and workflow diagramsInvestigates and resolves issues related to application, system configuration, and security setupParticipates in ticket triage and analysis to determine the appropriate work stream and assist in scoping effortsTroubleshoots application components within server configurations, including system services and interface jobsWorks with third-party vendors to install, configure, and troubleshoot vendor softwareEffectively participates in critical incident response and escalate appropriately as neededDevelops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articlesPartners with the training team to create end-user training materialsActively learns and applies new skills to improve support for customers and coworkersStays current with core application certifications, system development, and emerging trends in information systems technologyActively participates in professional development programs defined by departmentDemonstrates adaptability to dynamic responsibilities and evolving project requirementsMust be able to work off hours as needed and participate in an on-call rotationSkillsBachelor's degree in Computer Science or related field, or equivalent work experienceEpic certification(s) or ability to achieve, as required by departmentTeam player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focusedAble to effectively communicate to staff at all levels of the organizationExperience with enterprise platforms (EHRs/ITSM/ERPs)Healthcare experienceBenefitsThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.Company OverviewUmass Memorial Medical Center is the clinical partner of UMass Medical School and the largest health care system in Central Massachusetts. It is a sub-organization of UMass Memorial Health Care. It was founded in 1998, and is headquartered in Worcester, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.umassmemorialhealthcare.org.Company H1B SponsorshipUMass Memorial Medical Center has a track record of offering H1B sponsorships, with 1 in 2026, 13 in 2025, 19 in 2024, 10 in 2023, 10 in 2022, 12 in 2021, 10 in 2020. Please note that this does not guarantee sponsorship for this specific role.