[Remote] Epic Analyst III

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading provider in nephrology services, and they are seeking an Epic Analyst III to build and support Epic modules for nephrology practices. The role involves resolving incidents, providing implementation support, and managing upgrades and enhancements for the Epic CKD product.ResponsibilitiesMonitor ServiceNow for incidents and requests assigned to teamFollow-up with requesters as needed for additional informationUpdate status and document notes and resolutionManage team-owned workqueues and error logsSome on-call responsibilities for urgent issuesManagement of workqueues and error queuesDocumenting and migrating buildAssist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementationSupport users and training team with build fixes and responding to questions about workflow designImplementation support for new practices and new modulesDocumenting and migrating buildWritten and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflowsEngaging with third parties to define, build, test, and troubleshoot integrated workflowsSupport Epic upgrades in assessing needs, completing build, testing, and buildWork in Nova, Orion, Asana, and other tools to document build steps and statusesWork with end users and SMEs to understand enhancement and optimization requestsResearch, design, build, and testing of workflows and enhancementsDocumenting and migrating buildMentoring and training of other Epic team membersSkills6-8 years of experienceBachelor's degreeEpic Community ConnectNephrology and kidney careProject managementEpic tools such as Orion, Nova, and SherlockMicrosoft Office productsTwo or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals, EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity, Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security, Reporting WorkbenchFluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the positionBenefitsTeammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and moreProfessional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.Company OverviewDaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD). It was founded in 1999, and is headquartered in Denver, Colorado, USA, with a workforce of 10001+ employees. Its website is https://careers.davita.com/.