[Remote] Epic Analyst II

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading provider in the healthcare sector, focused on improving outcomes for patients with Chronic Kidney Disease (CKD). The Epic Analyst II will build and support Epic modules for nephrology practices, ensuring effective implementation and maintenance of the Epic CKD product while collaborating with clinical and administrative users.ResponsibilitiesMonitor ServiceNow for incidents and requests assigned to teamFollow-up with requesters as needed for additional informationUpdate status and document notes and resolutionManage team-owned workqueues and error logsSome on-call responsibilities for urgent issuesManagement of workqueues and error queuesDocumenting and migrating buildAssist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementationSupport users and training team with build fixes and responding to questions about workflow designImplementation support for new practices and new modulesDocumenting and migrating buildWritten and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflowsEngaging with third parties to define, build, test, and troubleshoot integrated workflowsSupport Epic upgrades in assessing needs, completing build, testing, and buildWork in Nova, Orion, Asana, and other tools to document build steps and statusesWork with end users and SMEs to understand enhancement and optimization requestsResearch, design, build, and testing of workflows and enhancementsDocumenting and migrating buildMentoring and training of other Epic team membersSkillsExperience with Epic modules, specifically Epic CKD productAbility to perform day-to-day maintenance of the Epic systemExperience in enhancement build and new implementation buildKnowledge and experience in solving problems with technologySelf-discipline and ability to thrive in a primarily remote environmentAbility to monitor ServiceNow for incidents and requestsExperience in requirements gathering, workflow analysis, build, testing, and go-live phases of implementationAbility to support users and training teams with build fixesExperience in documenting and migrating buildAbility to engage with third parties to define, build, test, and troubleshoot integrated workflowsExperience in supporting Epic upgrades and enhancementsAbility to work with end users and SMEs to understand enhancement and optimization requestsExperience in mentoring and training other Epic team membersBenefitsMedical, dental, vision, 401(k) match, paid time off, PTO cash outFamily resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and moreDaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearningCompany OverviewDaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD). It was founded in 1988, and is headquartered in El Segundo, California, USA, with a workforce of 10001+ employees. Its website is https://www.davita.com/.