[Remote] Epic Analyst - Cadence
Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is focused on enhancing patient access to healthcare services. They are seeking a Cadence Epic Analyst to manage scheduling configuration and demand management, working closely with client teams and Epic IT counterparts to support project work and optimize scheduling workflows.
Responsibilities
ā¢ Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production
ā¢ Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation
ā¢ Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders
ā¢ Maintain referral notifications, appointment request reminders, and communication workflows
ā¢ Create and monitor reports in Epic to support any of the above workflow responsibilities
ā¢ Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics
ā¢ Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes
ā¢ Provide technical guidance to schedulers, clinic staff, and contact center teams as needed
ā¢ Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution
Skills
ā¢ 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration
ā¢ Active Epic Cadence certification; this is a firm requirement
ā¢ Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is
ā¢ Ability to translate operational requirements and client decisions into Epic build without step-by-step direction
ā¢ Comfort leading client-facing meetings with operational managers and clinic stakeholders
ā¢ Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests
ā¢ Clear, direct communication style with both technical and non-technical audiences
ā¢ Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements
ā¢ Candidates must be legally authorized to work in the United States without sponsorship
ā¢ You must work from a location within the United States with consistent internet service
ā¢ Epic MyChart certification or equivalent hands-on experience
ā¢ Experience with Cheers or Hello World Epic modules
ā¢ Background working across multiple health systems or in a consulting or managed services environment
Benefits
ā¢ Comprehensive medical, dental, and vision coverage
ā¢ Paid time off
ā¢ 401(k)
ā¢ Parental leave
ā¢ Career development support
Company Overview
ā¢ Elevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/.
Apply To This Job
Responsibilities
ā¢ Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production
ā¢ Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation
ā¢ Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders
ā¢ Maintain referral notifications, appointment request reminders, and communication workflows
ā¢ Create and monitor reports in Epic to support any of the above workflow responsibilities
ā¢ Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics
ā¢ Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes
ā¢ Provide technical guidance to schedulers, clinic staff, and contact center teams as needed
ā¢ Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution
Skills
ā¢ 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration
ā¢ Active Epic Cadence certification; this is a firm requirement
ā¢ Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is
ā¢ Ability to translate operational requirements and client decisions into Epic build without step-by-step direction
ā¢ Comfort leading client-facing meetings with operational managers and clinic stakeholders
ā¢ Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests
ā¢ Clear, direct communication style with both technical and non-technical audiences
ā¢ Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements
ā¢ Candidates must be legally authorized to work in the United States without sponsorship
ā¢ You must work from a location within the United States with consistent internet service
ā¢ Epic MyChart certification or equivalent hands-on experience
ā¢ Experience with Cheers or Hello World Epic modules
ā¢ Background working across multiple health systems or in a consulting or managed services environment
Benefits
ā¢ Comprehensive medical, dental, and vision coverage
ā¢ Paid time off
ā¢ 401(k)
ā¢ Parental leave
ā¢ Career development support
Company Overview
ā¢ Elevating Patient Access. Creating Good Jobs. It was founded in 2022, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is https://hummingbird.healthcare/.
Apply To This Job