Remote Entry Level Customer Support
About the position
The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.
Responsibilities
Ā Respond to inquiries and requests from members and other individuals in a high-volume contact center.
,
Ā Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Ā Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
,
Ā Advise members on other products and services that may fit their needs to enhance member interaction.
Requirements
Ā Strong communication skills and active listening abilities.
,
Ā Ability to adapt to multiple systems and engagement methods.
,
Ā Basic knowledge of financial products and services.
Nice-to-haves
Ā Experience in customer service or support roles.
Benefits
Ā Medical, dental & vision insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth options
,
Ā Life Insurance (Voluntary Life & AD&D)
,
Ā Short and long-term disability insurance
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Paid Time Off (PTO), Vacation or Sick Leave
Apply Now
The Remote Entry Level Customer Support position at TEKsystems involves responding to inquiries and requests from members in a structured contact center environment. The role focuses on providing information about the client's products and services while ensuring an optimal member experience through effective communication and transaction handling.
Responsibilities
Ā Respond to inquiries and requests from members and other individuals in a high-volume contact center.
,
Ā Provide information regarding Client's products and services, demonstrating knowledge and active listening.
,
Ā Perform transactions or related functions for various accounts including savings, checking, consumer loans, and credit cards.
,
Ā Advise members on other products and services that may fit their needs to enhance member interaction.
Requirements
Ā Strong communication skills and active listening abilities.
,
Ā Ability to adapt to multiple systems and engagement methods.
,
Ā Basic knowledge of financial products and services.
Nice-to-haves
Ā Experience in customer service or support roles.
Benefits
Ā Medical, dental & vision insurance
,
Ā 401(k) Retirement Plan with pre-tax and Roth options
,
Ā Life Insurance (Voluntary Life & AD&D)
,
Ā Short and long-term disability insurance
,
Ā Health Spending Account (HSA)
,
Ā Transportation benefits
,
Ā Employee Assistance Program
,
Ā Paid Time Off (PTO), Vacation or Sick Leave
Apply Now