[Remote] Entry Level Customer Service in Healthcare - Part Time

Note: The job is a remote job and is open to candidates in USA. CareXM is a healthcare company seeking a Customer Service Representative for part-time work. In this role, you will provide support and information to patients and their families, ensuring excellent customer service and resolving issues efficiently.ResponsibilitiesAnswer incoming calls from patients and their familiesProvide support and information about healthcare servicesTriage calls and route them to the appropriate departmentResolve customer issues in a timely and efficient mannerFollow up with customers to ensure their satisfactionSkillsHigh school diploma or GED6+ months of customer service experienceBasic computer skillsStrong verbal and written communication skillsAbility to work independently and as part of a teamAbility to handle stressful situationsWillingness to learn and growMust be able to pass a background check for pre-employment screeningInternet connection (Satellite broadband and mobile hotspots are NOT permitted)WebcamWindows: 11 or MAC OS: 15 (Sequoia) or newerCPU: 2.5 GHzRAM: 6GBBenefitsPaid trainingPaid time off401(k) planLife insuranceEmployee assistance programHealth insuranceFlex Spending/Health Savings AccountsDental InsuranceVision insuranceShort Term DisabilityA Day of service (8 hrs to volunteer in addition to earned PTO)Company OverviewCareXM is a provider of virtual care and patient engagement solutions for post-acute and nonacute healthcare providers. It was founded in 2020, and is headquartered in Lehi, Utah, USA, with a workforce of 501-1000 employees. Its website is https://www.carexm.com/.