[Remote] Entry Level Customer Service Associate (Tax)
Note: The job is a remote job and is open to candidates in USA. Straive is a global leader in enterprise-grade data analytics and AI solutions, empowering businesses with cutting-edge technology. They are seeking a detail-oriented Customer Service Associate to provide exceptional support to their tax software clients, making it an excellent opportunity for fresh graduates.ResponsibilitiesProvide resolution to moderate and complex client inquiries via phone, online chat, and emailUtilize internal product guides, support databases, and tools to identify, resolve, and escalate customer issuesRecord interactions accurately in the customer relationship databaseIdentify and document resolutions for recurring inquiriesParticipate in product testing, cross-training on other systems, and process improvement initiativesEnsure the strict security and confidentiality of all product and customer dataSkillsMinimum of an Associate's Degree (or 2 years of college education) in a business-related fieldBasic understanding of tax, accounting, and audit principlesProficiency in computer and internet skills, including Microsoft OfficeStrong written and verbal communication skillsHigh commitment to customer serviceAbility to effectively diffuse customer complaintsExperience with CCH tax software or Salesforce.comCompany OverviewStraive is a global leader in operationalizing enterprise AI across industries. It was founded in 1980, and is headquartered in Nino, Iloilo, PHL, with a workforce of 10001+ employees. Its website is https://www.straive.com/.